Reyna Agosto
Chicago,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Misc. Recess/Lunch Monitor
Chicago Public Schools CPS
02.2025 - Current
- Supervised over 20 student behaviors during lunch and recess periods to ensure safety and compliance with school policies.
- Assisted in coordinating recess and lunch schedules and activities for various grade levels.
- Engaged students in positive interactions, promoting respect and cooperation among peers.
- Collaborated with staff to address behavioral issues and implement conflict resolution strategies.
- Reduced instances of bullying in the cafeteria and on the playground by actively monitoring interactions between students and taking appropriate action when necessary.
Data Entry Volunteer
Templo De Dios Shalom
12.2024 - Current
- Entered and maintained accurate data in organizational databases.
- Assisted in organizing and digitizing physical records of over 3 years for improved accessibility.
- Maintained confidentiality of sensitive information while handling large volumes of records during data entry tasks.
- Compiled, sorted, and verified accuracy for entries to maintain database integrity.
- Handled large volumes of numerical data without compromising attention to detail or overall accuracy rates.
- Expedited project completion with accurate and timely data input.
Secretary of the PTA
Dever Elementary School
08.2023 - Current
- Developed meeting agendas and recorded minutes, ensuring accurate documentation of discussions for 9 months.
- Coordinated office communications to enhance workflow efficiency and team collaboration.
- Managed scheduling and calendar organization for executives, optimizing time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, fundraisers, or other social gatherings
Customer Service
CVR Associates Inc.
09.2024 - 10.2024
- Collaborated with other areas to provide quality, seamless customer service.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Kohl's
10.2022 - 09.2024
- Assisted customers with product inquiries and order issues, enhancing overall satisfaction.
- Processed over 100 transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Resolved customer complaints and concerns promptly, fostering positive relationships.
- Maintained knowledge of current promotions and sales to provide informed recommendations.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Engaged in ongoing training programs to enhance skills and adapt to changing retail environments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to achieve store goals and improve service standards.
Miscellaneous Clerk
Chicago Public Schools CPS
01.2017 - 08.2021
- Managed over 200 student attendance records and ensured accurate data entry into school management systems.
- Assisted in scheduling appointments for parents, teachers, and administrators to facilitate communication.
- Processed incoming correspondence and distributed messages to appropriate staff members promptly.
- Maintained office supplies inventory, coordinating orders to ensure uninterrupted workflow.
- Implemented filing system improvements to enhance document retrieval efficiency for staff members.
- Served as a liaison between the school office and various departments, ensuring timely completion of necessary tasks and clear communication.
- Provided exceptional customer service to visitors, answering inquiries professionally and directing them to appropriate personnel.
- Regularly updated student contact information in the database system allowing for efficient communication with families.
- Contributed to student enrollment growth by accurately processing registration documents and verifying information.
- Expedited document processing times through proficient use of various office equipment such as copiers, scanners, and fax machines.
- Maintained confidentiality of sensitive information pertaining to students'' academic records and personal matters.
- Managed financial transactions for school events, collecting fees, issuing receipts, and reconciling accounts.
Front Desk Sales Associate
ICombat Tactical Laser Tag
08.2019 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed over 60 customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Assistant Manager
Dollar Tree
10.2018 - 03.2019
- Assisted in daily store operations, ensuring optimal product placement and availability.
- Supported staff training initiatives to enhance customer service skills and efficiency.
- Executed visual merchandising strategies to boost sales and enhance customer experience.
- Managed cash registers of $100 efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Associate
Fannie May Fine Chocolates
04.2015 - 08.2018
- Assisted customers in selecting high-quality chocolates, enhancing overall shopping experience.
- Maintained product displays to ensure visual appeal and compliance with company standards.
- Handled cash transactions of over $100accurately and efficiently, ensuring smooth checkout process.
- Provided product knowledge to customers, increasing satisfaction and promoting repeat business.
- Monitored inventory levels, reporting discrepancies to management for prompt resolution.
- Engaged in promotional activities, effectively communicating special offers to customers.
- Trained new staff on operational procedures and customer service best practices.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves on a daily basis to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Elmwood Park High School
Elmwood Park, IL05-2012
Skills
Customer service excellence
Verbal and written communication
Appointment scheduling
Minute taking
Meeting coordination
Reception functions
Experience with Google Suite
Verbal and written communication
Money handling
Teamwork and collaboration
Multitasking Abilities
Computer skills
Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Misc. Recess/Lunch Monitor
Chicago Public Schools CPS
02.2025 - Current
Data Entry Volunteer
Templo De Dios Shalom
12.2024 - Current
Customer Service
CVR Associates Inc.
09.2024 - 10.2024
Secretary of the PTA
Dever Elementary School
08.2023 - Current
Customer Service Representative
Kohl's
10.2022 - 09.2024
Front Desk Sales Associate
ICombat Tactical Laser Tag
08.2019 - 07.2020
Assistant Manager
Dollar Tree
10.2018 - 03.2019
Miscellaneous Clerk
Chicago Public Schools CPS
01.2017 - 08.2021
Sales Associate
Fannie May Fine Chocolates
04.2015 - 08.2018
High School Diploma -
Elmwood Park High School