Reyna Banks
Murrieta
Summary
Accomplished Office Manager with a proven track record at Divergent Marketing Solutions, enhancing team productivity by over 30% through effective delegation and strategic decision-making. Skilled in office administration and customer service, adept at fostering professional relationships and streamlining document management processes. Expert in organizational skills and staff hiring, committed to driving business improvements and employee motivation.
Overview
7
7
years of professional experience
Work History
Office Manager
Divergent Marketing Solutions
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed senior-level personnel working in marketing and sales capacities.
Data Entry Clerk
Breg.inc
03.2020 - 03.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Used computer software to store and retrieve data.
- Verified data files prior to entry to maintain high data accuracy.
Server
Buffalo Wild Wings
01.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associates - Business Administration
Mt San Jacinto College
Temecula, CA05-2026
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Document management
- Data entry
- Administrative support
- Payroll processing
- Clerical support
- Relationship building
- Staff hiring
- Training and coaching
Timeline
Office Manager
Divergent Marketing Solutions
06.2022 - Current
Data Entry Clerk
Breg.inc
03.2020 - 03.2021
Server
Buffalo Wild Wings
01.2018 - 03.2020
Associates - Business Administration
Mt San Jacinto College
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