REYNA EDWARDS
The Colony,TX
Summary
Reliable Underwriting Assistant with relevant experience in underwriting processes, risk assessment, and policy issuance. Strengths lie in ability to analyze complex data, conduct thorough research, and provide exceptional administrative support. Notable for contributing positively to team efficiency and accuracy of work results in previous roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
UNDERWRITING ASSISTANT
NSM INSURANCE GROUP
05.2023 - Current
- Promptly addressed inquiries from internal departments and brokers concerning new business and policy renewals.
- Provided assistance with new business acquisitions, policy renewals, endorsements, cancellations, and reinstatements.
- Organized documents and Excel sheets required for underwriting decisions and prepared summaries of findings, including claims history and other risk factors.
- Managed incoming calls and directed callers to the appropriate department or employee.
- Reviewed applications to ensure they were complete and the information was accurate.
CLAIMS ADJUSTER
GEICO INSURANCE COMPANY
01.2016 - 05.2023
- Investigate, evaluate, and settle insurance claims
- Determine whether the insurance policy covers the loss claimed
- Conducts interviews with all parties to determine fault
- Ensure that claims are not fraudulent
- Reviews additional evidence to help support liability decision such as police reports, witness statements, Google maps and video footage.
LICENSED PROPERTY AND CASUALTY AGENT
BRENT HOLTZ- STATE FARM AGENCY
03.2015 - 01.2016
- Help clients choose insurance policies that suit their needs
- Promote and sell insurance products such as property, casualty, life, health, disability, long-term care and mutual funds and other financial services
- Assist w/ existing customer issues or questions
- Provide quotes to pre-qualified or inquiring customers by email or phone interactions
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
ILR CLAIMS ASSOCIATE
STATE FARM FIRE AND CASUALTY COMPANY
10.2014 - 03.2015
- Communicate with customers and associates by phone, mobile app, click-to-chat and Internet reporting in order to process initial claim
- Gather and document loss information in a timely manner and direct to proper department for further action
- Provide current policyholders and third parties with what to expect next in the claim process.
Education
ASSOCIATES OF ARTS -
MCLENNAN COMMUNITY COLLEGE
12.2011
Certificate - Personnel Apprentice
Keesler Air Force Base
Biloxi, MS01-2009
HIGH SCHOOL DIPLOMA -
MARLIN HIGH SCHOOL
05.2002
Skills
- Exceptional time management skills
- Natural leader
- Client relations strength
- Detail-oriented
- Skilled problem solver
- Active listening skills
- Strong critical thinker
- Insurance knowledge
Certification
- Property and Casualty License, 04/07/2015
- Adjuster's License, 08/02/2022
Timeline
UNDERWRITING ASSISTANT
NSM INSURANCE GROUP
05.2023 - Current
CLAIMS ADJUSTER
GEICO INSURANCE COMPANY
01.2016 - 05.2023
LICENSED PROPERTY AND CASUALTY AGENT
BRENT HOLTZ- STATE FARM AGENCY
03.2015 - 01.2016
ILR CLAIMS ASSOCIATE
STATE FARM FIRE AND CASUALTY COMPANY
10.2014 - 03.2015
ASSOCIATES OF ARTS -
MCLENNAN COMMUNITY COLLEGE
Certificate - Personnel Apprentice
Keesler Air Force Base
HIGH SCHOOL DIPLOMA -
MARLIN HIGH SCHOOL
- Property and Casualty License, 04/07/2015
- Adjuster's License, 08/02/2022
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