Reyna Hernandez
El Paso
Overview
1
1
Language
14
14
years of professional experience
Work History
Lead Medical Assistant
Conviva Care Solutions
El Paso
06.2025 - Current
- Oversaw daily operations of medical assistant team, ensuring compliance with healthcare regulations and protocols.
- Trained new medical assistants on protocols and office procedures effectively.
- Implemented workflow improvements that streamlined clinic operations and improved service delivery.
- Maintained accurate patient records using electronic health record systems.
- Assisted healthcare providers with patient examinations and medical procedures.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Educated patients on treatment plans and medication instructions clearly.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
Intergrations Practice Consultant, Senior M.A
Wellmed
07.2022 - 05.2025
- United Healthcare
- Facilitated practice management initiatives to enhance operational efficiency.
- Collaborated with clinical teams to optimize patient care processes.
- Analyzed workflow systems to identify areas for improvement and implementation.
- Developed process improvement strategies to enhance operational efficiency.
- Facilitated training sessions for staff on best practice protocols.
- Coordinated project initiatives to align with organizational goals and standards.
- Provided expert guidance on policy implementation and compliance issues.
Senior Medical Assistant
Wellmed
11.2018 - 07.2022
- United HealthCare
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Recorded and maintained accurate patient medical histories and information in electronic systems.
- Prepared examination rooms and ensured cleanliness and organization.
- Maintained accurate electronic health records using EMR systems.
- Trained new staff on office protocols and patient care standards.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Collected specimens for laboratory testing according to established protocols.
- Assisted physicians with examinations, diagnostic tests, and treatments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Performed administrative duties such as scheduling appointments, answering phones, and filing documents.
Certified Medical Assistant
Wellmed
El Paso
09.2012 - 11.2018
- United Healthcare
- Assisted providers with patient examinations and medical procedures.
- Coordinated patient referrals and follow-up appointments efficiently.
- Ensured compliance with safety and sanitation standards in medical settings.
- Collaborated with healthcare teams to enhance patient care quality effectively.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
Education
Certified Clinical Medical Assistant -
Vista College
05-2025
High School Diploma -
Bowie High School
01-1992
Languages
Spanish
Professional
Timeline
Lead Medical Assistant
Conviva Care Solutions
06.2025 - Current
Intergrations Practice Consultant, Senior M.A
Wellmed
07.2022 - 05.2025
Senior Medical Assistant
Wellmed
11.2018 - 07.2022
Certified Medical Assistant
Wellmed
09.2012 - 11.2018
Certified Clinical Medical Assistant -
Vista College
High School Diploma -
Bowie High School