Raynija Gonzalez
Philadelphia,PA
Summary
Results-driven professional skilled in supervising medical teams and implementing patient care protocols. Experienced in training and mentoring staff to uphold compliance and operational efficiency, committed to delivering exceptional patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Virtua Health System
Mount Laurel, NJ
09.2025 - Current
- Supervised daily operations of medical assistant team to enhance workflow efficiency.
- Implemented patient care protocols to improve quality and safety standards in clinical settings.
- Trained and mentored new medical assistants to ensure compliance with policies and procedures.
- Developed training materials to standardize processes, improving overall operational consistency within the department.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Managed inventory of medical supplies, ensuring availability while minimizing waste and costs.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Virtua Health System
Mount Laurel, NJ
02.2023 - 09.2025
- Administered patient assessments and vital sign measurements to ensure optimal care delivery.
- Assisted healthcare providers with procedures, enhancing patient comfort and safety during appointments.
- Maintained accurate and confidential electronic health records using EMR systems for streamlined information access.
- Coordinated patient scheduling and follow-up appointments, improving overall clinic efficiency and patient satisfaction.
- Collaborated with interdisciplinary teams to support comprehensive care plans tailored to individual patient needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
VITAL MEDICAL CARE
Moorestown, NJ
06.2022 - 02.2023
- Educated patients on treatment plans and medication instructions, fostering informed decision-making regarding their health.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Performed medical records management, including filing, organizing and scanning documents.
Dietary Aide
Pauls Run Retirement Com
Philadelphia, PA
10.2021 - 01.2022
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted in meal planning to accommodate residents' dietary restrictions and preferences.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safety standards.
- Collaborated with kitchen staff to streamline food preparation processes for efficiency.
Pharmacy Technician
Walgreens
Philadelphia, PA
01.2021 - 04.2021
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Assisted pharmacists in medication preparation and dispensing, ensuring compliance with safety standards.
- Managed inventory levels, conducting regular stock assessments to minimize shortages and overstock.
- Provided exceptional customer service, addressing inquiries and resolving issues related to prescriptions and medications.
Education
High School Diploma -
COMMUNITY ACADEMY OF PHILADELPHIA
Philadelphia, PANo Degree - Medical Technology
Lincoln Technical Institute
Moorestown, NJ06-2022
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Scheduling and appointment management
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- RMA - Registered Medical Assistant
- Phlebotomy
- EKG
- CPR
Timeline
Lead Medical Assistant
Virtua Health System
09.2025 - Current
Medical Assistant
Virtua Health System
02.2023 - 09.2025
Medical Assistant
VITAL MEDICAL CARE
06.2022 - 02.2023
Dietary Aide
Pauls Run Retirement Com
10.2021 - 01.2022
Pharmacy Technician
Walgreens
01.2021 - 04.2021
High School Diploma -
COMMUNITY ACADEMY OF PHILADELPHIA
No Degree - Medical Technology
Lincoln Technical Institute