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Energetic Reservation Specialist with a dedication to delivering the highest level of customer service possible. Superior telephone and email etiquette and excellent communication skills. Service oriented and adept at upselling. Over 10 years of experience managing multi-line telephones. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty. Committed to a lifelong learning and personal development.

Twenty years experienced customer service professional with strong multi-tasking skills and ability to efficiently prioritize task. Looking to obtain a position where I can display my abilities and a determination to learn more and grow. Coming with active listening skills and sound knowledge of business/medical office practices and procedures.

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Knowledgeable and dedicated customer service professional with extensive experience in Mortgage/Title industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Reyna Ortiz

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Member Service Representative

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Associate of Arts - Psychology

Bachelor of Arts - Sociology

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Member Service Representative

Barista

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California State University, Chico

Shasta College

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