Reyna Rembao
Syracuse
Summary
Dynamic professional with extensive experience in store operations and customer service, notably at Panda Express, where I enhanced checkout efficiency and improved customer satisfaction. Skilled in employee scheduling and health and safety protocols, I excel in fostering relationships and driving sales through attentive service and effective team management.
Overview
20
20
years of professional experience
Work History
Lead Counter
Panda Express
09.2024 - Current
- Reduced customer wait times by improving the efficiency of checkout procedures.
- Provided excellent customer service by greeting guests warmly, answering questions, and offering assistance throughout their visit
- Improved customer satisfaction by addressing and resolving counter-related concerns promptly and professionally.
- Implemented loss prevention measures to reduce shrinkage within the department significantly.
- Managed a team of cashiers and associates to ensure smooth daily operations and exceptional customer service.
- Warmly welcomed customers upon approaching counter and placing orders.
Sales Associate
Victoria's Secret & PINK
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Manager
McDonald's
07.2021 - 07.2024
Forman Supervison
Army and Air Force Exchange Services
02.2020 - 12.2020
- Assisted customers with product selection and provided knowledgeable recommendations based on their needs or preferences.
- Developed strong relationships with
- repeat customers through attentive service, fostering loyalty to the brand or store.
- Maintained cleanliness and organization of the counter area, ensuring an attractive environment for customers.
- Maintained a safe working environment by ensuring all equipment was functioning correctly and up-to-date with safety regulations while adhering to all company guidelines.
- Handled high-volume transactions accurately while adhering to company guidelines for cash handling and security procedures.
Manager
Pizza Hut
10.2009 - 07.2012
Medical Assistamt
Dr. Albert L. Pisani
06.2005 - 06.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
Medical Assistant - Medical Assistant Coding And Billing
United Education Institute
Chula Vista, CA06.2005
Skills
- Store operations
- Health and safety
- Employee scheduling
- Store maintenance
Timeline
Lead Counter
Panda Express
09.2024 - Current
Sales Associate
Victoria's Secret & PINK
07.2024 - Current
Manager
McDonald's
07.2021 - 07.2024
Forman Supervison
Army and Air Force Exchange Services
02.2020 - 12.2020
Manager
Pizza Hut
10.2009 - 07.2012
Medical Assistamt
Dr. Albert L. Pisani
06.2005 - 06.2007
Medical Assistant - Medical Assistant Coding And Billing
United Education Institute
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