Reynaldo Hernandez
Reseda,CA
Summary
Skilled Branch Manager with demonstrated success in coordinating team. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
2
2
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
07.2023 - Current
- Continuously monitored branch performance against key performance indicators.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Assistant Manager
Enterprise Rent-A-Car
05.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Drive branch sales and revenue
Management Trainee
Enterprise Rent-A-Car
07.2022 - 05.2023
- Developed strong corporate relationships with body shops, insurance agencies, and dealerships.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
Education
Bachelor of Science - Businesses Management
CALIFORNIA STATE UNIVERSITY CHICO
1 And Normal Sts, Chico, CA 9592906.2022
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Accomplishments
Branch Excellence for overall preforamce
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Branch Manager
Enterprise Rent-A-Car
07.2023 - Current
Assistant Manager
Enterprise Rent-A-Car
05.2023 - 12.2023
Management Trainee
Enterprise Rent-A-Car
07.2022 - 05.2023
Bachelor of Science - Businesses Management
CALIFORNIA STATE UNIVERSITY CHICO
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