Reynaldo Machado
Sales Associate
Pasadena,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
RETAIL SALES ASSOCIATE
FULL TIMER CAREGIVER
San Francisco, Huntington Beach, CA
02.2023 - Current
- Conducted in-store demonstrations and presentations to educate consumers on the benefits of transitioning to solar energy, contributing to a 30% increase in lead generation
- Fostered strong relationships with customers, ensuring satisfaction from initial inquiry through post-sale support, and maintained a high level of customer retention and referral business
- Utilized CRM software to track leads, manage customer relationships, and coordinate with the installation team, ensuring seamless communication and efficient workflow
- Additions, cancellations, and special requests for appointment schedules to appropriate parties
- Provided exceptional customer service by addressing concerns and questions about solar energy, financial savings, and Sunrun's products, achieving a 95% customer satisfaction rate
- Worked closely with the technical and installation teams to ensure seamless communication and effective coordination, ensuring timely and efficient delivery and installation of solar solutions for customers.
FULL TIMER CAREGIVER
Bernardino Machado
Huntington Beach, CA
04.2019 - 01.2023
- Provided round-the-clock care for seriously ill family member, including medication management, assistance with activities of daily living, coordinating in-home therapies and services, and therapeutic recreation.
SALES REPRESENTATIVE
Distribuciones Cristianas
Santiago De Compostela,, Spain
05.2012 - 04.2019
- Managed sales operations for a leading Christian book and Bible distributor, specializing in the Spanish-speaking market in Spain and various European capitals
- Established and maintained long-term relationships with bookstores, churches, and religious organizations, resulting in a 20% increase in annual sales revenue
- Maintained comprehensive knowledge of our extensive product catalog, ensuring I could provide detailed information, answer client queries, and offer personalized recommendations
- Conducted regular client visits across multiple European cities to deliver product demonstrations and negotiate agreements while participating in industry events and conferences; these efforts collectively improved customer satisfaction and elevated brand visibility
- Collaborated with the marketing team to launch promotional campaigns, including seasonal discounts and package deals, which drove a 15% uptick in quarterly sales
- Utilized CRM software to manage customer information, track sales metrics, and generate insightful reports for data-driven decision-making.
SALES ASSOCIATE
Logos Book Store
Alicante, Spain
07.2002 - 05.2012
- Assisted customers in locating books, leading to a 20% increase in in-store customer satisfaction ratings
- Provided personalized reading recommendations to an average of 50 customers per week, contributing to a 15% uptick in repeat business
- Processed customer purchases, handled cash and card transactions, issued receipts, and managed returns/exchanges while adhering to store policies
- Addressed and resolved customer complaints and inquiries, achieving a customer satisfaction rate of 95% and increasing repeat business by 10%
- Participated in regular stock checks, cataloged new arrivals, and maintained an organized and efficient shelving system to ensure easy accessibility for customers
- Stayed updated with the latest book releases, authors, and current literary trends, contributing to a 12% increase in sales during promotional events and a 5% overall increase in in-store sales for the quarter
- Ensured the store was neat, clean, and welcoming by performing regular cleaning duties, rearranging shelves, and reporting damaged merchandise.
Education
Master of Arts - Theology
Fuller Theological Seminary
Pasadena, CA 09.2022 - Current
Bachelor of Arts - BIBLE AND THEOLOGY
Continental Theological Seminary,
Sint-Pieters-Leeuw, Belgium 01.1997 - 05.2001
Skills
Sales expertise
Timeline
RETAIL SALES ASSOCIATE
FULL TIMER CAREGIVER
02.2023 - Current
Master of Arts - Theology
Fuller Theological Seminary
09.2022 - Current
FULL TIMER CAREGIVER
Bernardino Machado
04.2019 - 01.2023
SALES REPRESENTATIVE
Distribuciones Cristianas
05.2012 - 04.2019
SALES ASSOCIATE
Logos Book Store
07.2002 - 05.2012
Bachelor of Arts - BIBLE AND THEOLOGY
Continental Theological Seminary,
01.1997 - 05.2001
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