Reynaldo Pagan
Restaurant, Managment
Worcester ,MA
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in operations management and team leadership. Proven track record in enhancing efficiency and customer satisfaction through strategic planning and effective training programs. Skilled in problem resolution and inventory management, fostering a collaborative environment that drives business growth.
Overview
5
5
years of professional experience
Work History
Assisted General Manager
McDonald
Worcester, MA
02.2023 - Current
- Assisted in developing operational strategies to enhance overall efficiency and productivity.
- Supported team in implementing process improvements to streamline daily operations.
- Collaborated with staff to maintain high standards of customer service and satisfaction.
- Participated in training sessions to learn company policies and procedures effectively.
- Observed workflows to identify areas for improvement and recommend solutions.
- Engaged with various departments to understand operational challenges and provide assistance.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Shift Manager
Wendys Restaurant
Worcester, MA
03.2021 - 01.2023
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock control and rotation strategies.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop training programs that increased employee retention rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
North High School
Worcester, MA05-2020
Skills
- Leadership and team building
- Time management
- Training and coaching
- Customer relations
- Staff management
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff training/development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Assisted General Manager
McDonald
02.2023 - Current
Shift Manager
Wendys Restaurant
03.2021 - 01.2023
High School Diploma -
North High School