Reynaldo Perez

• Participated in root cause analysis investigations for non-conformance incidents, driving systemic improvements within the organization.
• Elevated customer satisfaction by addressing and resolving complaints promptly, leading to repeat business and referrals.
• Conducted comprehensive equipment calibration to maintain optimal performance, resulting in consistent product quality.
• Evaluated supplier performance regularly using key metrics; provided constructive feedback that fostered stronger partnerships focused on quality assurance goals.
• Aided in streamlining workflow processes through effective communication with team members, supervisors, and external partners.
• Conducted routine audits of manufacturing processes to identify potential risks and areas requiring corrective action plans.
• Maintained a safe working environment by observing safety guidelines and reporting potential hazards or issues promptly.
• Assisted in training new hires on company-specific QC procedures, fostering a knowledgeable workforce committed to excellence.
• Supported continuous improvement initiatives by participating in regular meetings, sharing insights, and proposing new ideas for better practices.
• Assisted in reducing defects by conducting thorough inspections and identifying areas for improvement.
• Improved product quality by implementing rigorous inspection protocols and providing detailed feedback to production teams.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Mastered necessary tasks promptly to enhance efficiency.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Operated the forklift to load and unload freight through out the shift. Also operated the stock picker to locate and pull freight to production floor.

Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

• Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
• Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
• Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
• Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
• Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
• Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
• Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
• Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
• Prepared incident reports and gathered data when accidents occurred on receiving floor.
• Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.
• Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
• Conducted employee training and onboarding processes with strategic goals in mind.
• Optimized space utilization in the warehouse by reorganizing storage layouts based on product turnover rates.
• Managed scheduling of staff shifts to ensure adequate coverage during peak hours without compromising employee work-life balance.
• Established cross-functional collaboration with other departments, improving overall warehouse workflow efficiencies.
• Troubleshot issues related to receiving hardware/software systems, liaising with IT personnel to resolve problems in a timely manner.
• Assisted in budget planning for the receiving department, helping management make informed decisions on resource allocation.
• Conducted periodic performance reviews for team members, offering constructive feedback and identifying opportunities for professional development.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.