Reynaldo Soto
Staten Island,NY
Summary
Dynamic hospitality professional with a proven track record at The Lucerne Hotel, excelling in guest service excellence and inventory control. Recognized for enhancing guest satisfaction through meticulous attention to detail and proactive problem-solving. Adept at multitasking and maintaining a clean environment, ensuring seamless operations and positive experiences for all guests.
Overview
15
15
years of professional experience
Work History
Houseman
The Lucerne Hotel
201 W 79th St New York, NY 10024
05.2011 - 01.2025
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Handled requests for extra linens, toiletries and other supplies.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
Dry Cleaning Runner
Red Cap Valet
New York, NY
02.2010 - 01.2011
- Delivering and receiving dry cleaning to and from hotel guests.
- Working and adapting to different hotels such as The Essex House, Peninsula, The Crowne Hotel and the Plaza Hotel.
Education
Criminal Justice
John Jay College of Criminal Justice
New York, NYHigh School Diploma -
Cardinal Hayes H.S.
The Bronx, NYSkills
- Initiative-taking
- Guest service excellence
- Multitasking and prioritizing
- Professional and courteous
- Interior and exterior cleaning
- Attention to detail
- Problem-solving abilities
- Excellent communication
Languages
Spanish
Timeline
Houseman
The Lucerne Hotel
05.2011 - 01.2025
Dry Cleaning Runner
Red Cap Valet
02.2010 - 01.2011
Criminal Justice
John Jay College of Criminal Justice
High School Diploma -
Cardinal Hayes H.S.