Microsoft Excel
Reynaldo Alfonso Vargas
Management/Sales
Palm Coast,FL
Summary
Motivated Management and Sales professional who consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Member Experience Operations Manager
NationsBenefits
Plantation, FL
12.2022 - 04.2023
- Managed team of 4 Supervisors with total of 100 customer service agents.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees.
- Implemented mentoring program to promote positive feedback and engagement.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Manager
NationsBenefits
Miramar, FL
08.2022 - 12.2022
- Managed group of 3 Supervisors and 3 Team leads with 63 agents.
- Utilized metrics to create Agent Priority Level list to drive conversion rates.
- Worked closely with Director to ensure Operation KPIs were attained.
- Planned and reviewed compensation plan with Director.
- Participated in interview process for incoming agents.
- Maintained ethical and positive working environment to reduce turnover.
- Implemented rules and regulations to be followed by all agents on floor.
- Created schedule for Supervisors and Management during AEP season.
- Collaborated with Training Department, IT and WFM to make sure Operations was running according to business expectations.
Independent Licensed Insurance Agent
Reynaldo Alfonso Insurance
Miami Lakes, FL
11.2019 - Current
- Provided complete, concise, and appropriate insurance quotes and education to clients while representing multiple insurance companies
- Maintained personal contact with each and every policy holder
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Managed over 50 client calls per day
DMS Medicare Sales Licensed Insurance Agent
Humana
Miramar, FL
05.2018 - 11.2019
- Sold and enrolled individuals in Medicare Advantage, Medicare Supplement plans, Group Medicare, dental and vision plans
- Qualified potential customers making sure they meet the Medicare enrollment requirements
- Followed all CMS guidelines and protocols with relation to Medicare
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Bilingual Call Center Service and Sales Representative
AT&T
Miami, FL
03.2015 - 05.2018
- Assisted customers with questions and concerns pertaining to their wireless services
- Cross sold AT&T, DirecTV and U-Verse products and services
- Used proven sales and service techniques to ensure customer satisfaction
- Managed customer accounts to secure customer satisfaction and repeat business
- Collaborated with cross-functional teams to identify and address customer needs
Licensed Sales Center Representative
Aerotek, Blue Cross Blue Shield
Miami, FL
09.2014 - 02.2015
- Received inbound calls from both prospective and existing customers who needed to purchase ACA plans under new Healthcare Reform Act
- Enrolled qualified consumers into health and supplementary insurance plans based on their needs and financial preferences
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
Manager in 60 (Team Lead)
AT&T
Miami, FL
- Part of a Manager in Training initiative within At&t
- Coached team members in techniques necessary to complete job tasks
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Planned team-building exercises to increase employee performance and job satisfaction
Education
BBA - Business Management
Universidad Del Sagrado Corazon
Carolina, PR 05.1998 - 05.2004
Skills
Quotes and sales
Negotiation
Strategic sales knowledge
Financial management
Coaching and mentoring
Strategic planning
Analytical problem solver
Proven track record of meeting or exceeding goals
Licenses
2-15 Health, Life & Variable Annuities/Florida Department of Financial Services
Software
Microsoft Outlook
Powerpoint
Gsuite
Microsoft Outlook
ADP
Genesys
Timeline
Member Experience Operations Manager
NationsBenefits
12.2022 - 04.2023
Sales Manager
NationsBenefits
08.2022 - 12.2022
Independent Licensed Insurance Agent
Reynaldo Alfonso Insurance
11.2019 - Current
DMS Medicare Sales Licensed Insurance Agent
Humana
05.2018 - 11.2019
Bilingual Call Center Service and Sales Representative
AT&T
03.2015 - 05.2018
Licensed Sales Center Representative
Aerotek, Blue Cross Blue Shield
09.2014 - 02.2015
BBA - Business Management
Universidad Del Sagrado Corazon
05.1998 - 05.2004
Manager in 60 (Team Lead)
AT&T