Reynaldo Manuel Tornes Montes De Oca
Miami,FL
Summary
Proven Technical Support Engineer and Network Administrator with a track record of enhancing system efficiency and user satisfaction at Granma Engineering Company. Expert in technical troubleshooting and problem-solving, significantly reducing downtime. Skilled in network administration and software updates, adept at improving security protocols and system performance. Demonstrates patience and technical expertise, ensuring optimal operational standards. Certificate for the repair of Miller welding machines.
Overview
16
16
years of professional experience
Work History
Technical Support Engineer
Discount Welds
05.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience by resolving complex software issues swiftly.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintenance and repair of MILLER welding machines.
- Online Sales Manager.
Network Administrator
Granma Engineering Company
09.2008 - 10.2022
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Reduced downtime with proactive identification and resolution of IT issues.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Facilitated employee access to critical applications by setting up and managing user accounts and permissions.
- Mitigated security risks, regularly reviewing and updating network security protocols and employee access controls.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Miller Certified Service Technician
Miller Electric Training Center
Appleton, WI06.2024
Associate of Applied Science - Computer Engineering
University of Granma
Granma, Cuba06.2008
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
- Hardware Configuration
- System Troubleshooting
- Software Installation
- Support system management
- Technical expertise
- Software Updates
- Network Administration
- Mobile Device Repair
- Problem Resolution
- Technical issues analysis
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Technical Support Engineer
Discount Welds
05.2024 - Current
Network Administrator
Granma Engineering Company
09.2008 - 10.2022
Miller Certified Service Technician
Miller Electric Training Center
Associate of Applied Science - Computer Engineering
University of Granma
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