Reynel SMITH
San Antonio,TX
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
A+ Immigration & Professional Services LLC
Fort Myers, FL
01.2023 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
MARKET RESEARCH REPRESENTATIVE
Opinions Ltd.
Brandon, FL
02.2019 - 08.2021
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Cultivated interpersonal skills by building positive relationships with others
Education
IT Tech Basic Certificate - Information Technology
Southern Careers Institute Inc
Austin, TX09.2023
Skills
- Relationship Building
- Cultural Awareness
- Google Drive
- MS Office
- Analytical Thinking
- Teamwork and Collaboration
- Written Communication
- Flexible and Adaptable
- Problem-Solving
- Active Listening
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Data Collection
- Customer Service
- Filing
- Spreadsheets
- Microsoft Outlook
- Typing proficiency
- Microsoft PowerPoint
- Coordination
- Document Control
- Microsoft Office expertise
Certification
IT Tech Basic Certificate
Hobbies and Interests
Love study how people operated and do what they do. Love to bake for family and friends., Volunteering experience in the youth center working with kids and preparation for special occasions
Timeline
Customer Service Representative
A+ Immigration & Professional Services LLC
01.2023 - Current
MARKET RESEARCH REPRESENTATIVE
Opinions Ltd.
02.2019 - 08.2021
IT Tech Basic Certificate
IT Tech Basic Certificate - Information Technology
Southern Careers Institute Inc
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