Reza Chahal
Queens Village,USA
Summary
- Acquire over 20 years of experience as a Senior Administrative Assistant and Technical Support Assistant by delivering high-level support to executives and their teams with professionalism and efficiency.
- Proven ability to lead, train, and mentor administrative staff to enhance team performance.
- Skilled in data collection, analysis, and report generation to support informed decision-making.
- Strong records management skills, ensuring accuracy, confidentiality, and compliance.
- Adept at problem-solving with a creative, "outside-the-box" approach.
- Trusted to make sound administrative and procedural decisions with integrity and discretion.
- Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, OneNote, and Outlook.
Overview
26
26
years of professional experience
Work History
Kronos Coordinator
Flushing Hospital
Queens, NY
03.2023 - Current
- Reconcile employee Time & Attendance timesheets to ensure accuracy for bi-weekly payroll processing.
- Assist in identifying applicable accrual entitlements in compliance with organizational policy, collective bargaining agreements (CBA), and regulatory guidelines.
- Calculate approved retroactive payments in coordination with the Human Resources Department.
- Train and coordinate all incoming 1199 and NYSNA union groups on effective usage of the Kronos timekeeping system.
Designer / Contractor
Pallavi Designs Inc.
Queens, NY
07.2019 - Current
- Created client pitch presentations and renderings via 20/20 Kitchen Design Software (e.g., floorplans, elevations, and construction drawings)
- Designed unique and custom finishes and furnishings based on the client's preference and budget.
- Acquired 99% customer satisfaction.
- Exquisite ability to budget, create space-saving storage solutions.
- Led color scheme selection and space planning for a 5K-sq.-ft. corporate office remodel.
- An impeccable eye for color coordination, traffic flow, and comfort of a room.
Human Resource Administrator / Executive Assistant
RATP DEV
Greenwood, IN
11.2022 - 01.2023
- Review and validate bi-weekly retroactive payments prior to payroll close to maintain financial integrity.
- Manage daily operations and administrative support for the General Manager and her team.
- Processed onboarding, Terms, and Resignations for all employees, including documentation and system updates.
- Enforced attendance policies and monitored compliance.
- Maintain, organized, and secure employee file management systems.
- Lead and coordinate employee engagement initiatives as part of the 'Fun Committee.'
- Arrange catering and logistics for recruitment events.
- Managed the dispatch operations for Paratransit and Fixed Route services.
- Administer payroll for both union and non-union employees, ensuring accuracy and compliance.
Kitchen & Bath / Interior Designer
LOWES
Greenwood, IN
04.2021 - 11.2021
- Coordinated and designed home improvement projects, including renovations, remodels, and new construction for both modern and older homes.
- Achieved a 99% customer satisfaction rate across all completed projects by delivering high-quality results and attentive client service.
- Delivered design plans promptly, and ensuring alignment with project specifications and timelines.
Kitchen & Bath / Interior Designer
Home Depot Inc.
Hempstead, NY
12.2001 - 09.2019
- Achieved a 99% customer satisfaction rate across all completed projects.
- Delivered design plans promptly and ensuring alignment with client expectations and project specifications.
- Coordinated and designed home improvement projects, including renovations, remodels, and new construction for both modern and older homes.
- Built and maintained strong relationships with over 50 vendors and hundreds of customers to ensure smooth operations and customer satisfaction.
- Organized and delegated 40-50 orders daily, optimizing workflow and resource allocation.
Human Resource Administrator
JetBlue Airways Corp.
Queens, NY
09.2019 - 04.2019
- Structured and maintained the JFK Parking Pass Program for 2000 plus employees.
- Enforces and educates JetBlue new hires and new applicants on the Port Authority Employee Parking Pass Program.
- Cross - Trained within the JFK Administration Team which consists of the following:
- LOA Team - The Leave of Absences team processes on the job injuries, FMLA, short term disability claims, OSHA reports, and weekly reports.
- Dependability Team - Tracked crewmembers that are not in compliance with JetBlue's Attendance policy.
- Scheduling Team - Receives and records regular and FMLA callouts, disperses schedules to crewmembers using the scheduling program RosterApps and TC1.
- Records Management - Created and maintained a system to track every single hourly crewmember within the Customer Service Department via the MS SharePoint implementation.
- Payroll Team - Assisted with the day to day function of coding employees within the Customer Service Department.
- Company Projects:
- Led a company-wide audit for the postal service, overseeing background checks and managing suspension, termination, and relocation documentation for non-compliant personnel.
- Directed the implementation and administration of Microsoft SharePoint for 5,000+ employees-managed data migration, system organization, and ongoing platform optimization.
- Trained and supported a cross-functional team of 30+ staff members to ensure effective adoption and usage of SharePoint tools.
- Monitored and analyzed driving performance record for Ground Operations and Tech Op drivers to ensure compliance with safety and operational standards.
- Inflight Irregularity Recorder, 20 to 30 reports per day (each report consisted of 500-4000 words).
Desktop Support
Fordham University Law School
New York, NY
07.2000 - 06.2001
- Maintained, programmed, reformatted, and networked laptops, desktops, and printers to ensure optimal performance and connectivity.
- Provided Level I technical support, troubleshooting hardware and software issues for end users.
Education
Principles And Foundations of ERP, SAP And Oracle - Computer Information Systems
Https://www.coursera.org/
09-2025
Bachelor's - Business Administrative
CUNY School of Professional Studies
New York10-2023
Certified Computer technician - fix, install software, and troubleshoot programs
Xincon School of Technology
Queens03.2002
Fordham University - Business Administration and Computer Science
Fordham University
New York01.2002
Skills
- Project management and support
- Employee training and development
- Data analysis and reporting
- Software troubleshooting and support
- Payroll and timekeeping administration
- Strategic planning and execution
- Regulatory compliance management
- Database management systems
- Administrative leadership skills
- Microsoft Office proficiency
- ERP implementation Foundations & Principal
References
Available upon request
Timeline
Kronos Coordinator
Flushing Hospital
03.2023 - Current
Human Resource Administrator / Executive Assistant
RATP DEV
11.2022 - 01.2023
Kitchen & Bath / Interior Designer
LOWES
04.2021 - 11.2021
Human Resource Administrator
JetBlue Airways Corp.
09.2019 - 04.2019
Designer / Contractor
Pallavi Designs Inc.
07.2019 - Current
Kitchen & Bath / Interior Designer
Home Depot Inc.
12.2001 - 09.2019
Desktop Support
Fordham University Law School
07.2000 - 06.2001
Principles And Foundations of ERP, SAP And Oracle - Computer Information Systems
Https://www.coursera.org/
Bachelor's - Business Administrative
CUNY School of Professional Studies
Certified Computer technician - fix, install software, and troubleshoot programs
Xincon School of Technology
Fordham University - Business Administration and Computer Science
Fordham University