RENEE GRIMMER
Portland,OR
Summary
Proven SaaS executive with 18+ years of experience leading post-sales organizations across Customer Success, Account Management, and Customer Experience. Skilled in aligning customer lifecycle strategy with GTM and revenue goals to deliver measurable impact, including 107% retention, 54% expansion growth, and 37% efficiency gains. Trusted partner to executive teams and private equity boards, shaping roadmaps, influencing innovation, and scaling global teams. Known for building customer-centric frameworks, developing leadership pipelines, and driving enterprise adoption, retention, and ARR growth at scale.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Key Account Management
LegitScript
Portland, Oregon
12.2024 - Current
- Redefined Key Account Strategy by implementing value realization and account planning frameworks.
- Established Key Account Management function, introducing scalable processes and KPIs for operational efficiency.
- Achieved first quota attainment in five quarters, reversing underperformance and enabling sustained growth.
- Aligned KAM strategy with organizational goals to enhance accountability and increase Net Revenue Retention.
- Developed and implemented operational policies to enhance workflow efficiency.
Vice President of Customer Success
Vector Remote Care
Oregon, Oregon
03.2022 - 04.2024
- Led a 40+ member team across four post-sales functions: Account Management, Onboarding & GTM Operations, Solutions Delivery and Support, ensuring customer advocacy and account health
- Served as a key member of the executive leadership team, delivering quarterly performance reviews to the Board of Directors.
- Owned strategic growth initiatives, including data analysis, industry insights, and continuous improvement against KPIs and performance metrics
- Defined the ideal customer journey across all post-sales teams, reducing operational costs by 37%
- Collaborated with Sales and Product to deliver seamless customer experiences, driving expansion and ARR growth; FY23 expansion revenue outpaced new sales by 54%, with support efficiency improving by 26%
- Delivered industry-leading client satisfaction and loyalty , achieving CSAT 98+, retention of 107%, and NPS of 78, positioning the company as a market leader
- Designed and executed onboarding and implementation strategies for enterprise and strategic accounts. Full migration of customer base from legacy software to SaaS platform following launch.
Director of Strategic Account Management
Jama Software
Portland, Oregon
10.2017 - 03.2022
- Led high-performing team of Enterprise and Senior Strategic Account Managers, achieving retention rates above 96%.
- Consistently exceeded quota targets while securing multi-year expansions with global leaders like Amazon and Wells Fargo.
- Negotiated largest deal in company history: $3M, three-year enterprise contract.
- Cultivated executive sponsorship for C-level client partners to enhance strategic objectives.
- Designed and delivered training programs on executive presentations and negotiation strategies, boosting team effectiveness.
- Collaborated with private equity partners on customer strategies, driving growth from $10M to $1.2B valuation.
Major Account Executive, IT
Gartner, Inc
Portland, Oregon
08.2016 - 10.2017
- Managed complex negotiations to secure favorable contract terms.
- Identified opportunities for upselling and cross-selling within existing accounts.
- Presented product solutions tailored to client needs and industry trends.
- Monitored market trends to inform strategic decision-making processes.
- Cultivated relationships with C-level executives within the target accounts.
Global Strategic Accounts Manager
VIA, Inc
Portland, Oregon
11.2010 - 08.2016
- Secured expansion across major global accounts, achieving highest producer awards for three consecutive years.
- Oversaw contract negotiations to secure favorable terms for clients and company.
- Monitored account performance metrics to identify opportunities for service delivery improvements.
- Implemented process enhancements to optimize operations and boost overall efficiency.
Regional Sales Representative
Shionogi Pharma
05.2009 - 08.2010
Account Representative
Enterprise Rent a Car
02.2007 - 05.2009
Education
Bachelor of Science - Social Sciences, Psychology
Boise State University
01.2006
Skills
- Global customer success leadership
- SaaS growth and retention
- Customer lifecycle management
- Revenue optimization strategies
- Enterprise account management
- Adoption and journey mapping
- Cross-functional alignment
- Change leadership initiatives
- Data-driven customer health frameworks
- Expansion growth strategy
- Key account strategy
- Customer success strategy
- Process optimization
Certification
- SPIN Selling
- Value Selling
- Command of the Message (Force Management)
- Challenger Sale
- MEDDPICC
- Solution Selling
- Miller Heiman | Strategic & Conceptual Selling with Perspective (Korn Ferry)
- Consultative Selling
- Entrepreneurial Operating System (EOS)
Groups
Portland Women in Business for Good, Founding Member, est. 12/01/22
Individual And Team Awards
- Highest Producing Team
- Highest Account Manager Producer
- Best Customer Teaming
- Top Sales Person: 2012; 2013; 2014
- Most Valuable Corporate Player | Corporate Elite
- Top Corporate Sales
- Million Dollar Sales: 2012; 2013; 2014; 2015
Timeline
Director of Key Account Management
LegitScript
12.2024 - Current
Vice President of Customer Success
Vector Remote Care
03.2022 - 04.2024
Director of Strategic Account Management
Jama Software
10.2017 - 03.2022
Major Account Executive, IT
Gartner, Inc
08.2016 - 10.2017
Global Strategic Accounts Manager
VIA, Inc
11.2010 - 08.2016
Regional Sales Representative
Shionogi Pharma
05.2009 - 08.2010
Account Representative
Enterprise Rent a Car
02.2007 - 05.2009
Bachelor of Science - Social Sciences, Psychology
Boise State University
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