Rhonda Hoang
Goodyear,AZ
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Helping is what drives me to be better.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender, Bar Back, Server Assistant, CFA
Oak View Group
10.2022 - Current
- Managed high customer volumes during special events and peak hours, ensuring exceptional service delivery.
- Opened and closed bar operations per established procedures, maintaining shift readiness.
- Maintained clean, organized workspace to comply with health and safety standards.
- Cultivated loyal clientele through outstanding service and engaging interactions.
- Adhered to alcohol awareness protocols to prevent excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service.
Medical Assistant Extern
All Family Care
11.2024 - 01.2025
- 180 hour externship via Carrington College.
Medical Assistant
Medi-First/ AZ Family Clinic
09.2022 - 06.2023
- Streamlined appointment scheduling processes to maximize physician availability and reduce conflicts.
- Gathered detailed client medical history, including medications, symptoms, and allergies.
- Ensured exam rooms were sanitized, restocked, and organized for optimal patient care.
- Adhered to infection control guidelines to maintain a safe clinical environment and manage biohazardous waste.
- Facilitated patient education on treatment plans, enhancing understanding of medications.
Sales Associate
Detail Garage
05.2022 - 08.2022
- Organized merchandise on racks and shelves to enhance visual appeal and attract customers.
- Processed cash transactions accurately while adhering to company cash handling standards.
- Developed strong customer relationships to encourage repeat visits and purchases.
- Handled returns, exchanges, and refunds effectively according to store policy guidelines.
- Welcomed customers warmly to create a positive impression upon entry.
- Increased customer satisfaction by addressing concerns promptly in a welcoming environment.
- Partnered with team members to optimize store performance through shared insights and support.
Hostess, Busser, Server Assistant
Buffalo Wild Wings
02.2022 - 04.2022
- Balanced multiple responsibilities, including answering phone calls and updating reservation logs.
- Greeted customers warmly and maintained a friendly presence throughout dining experiences.
- Trained new host staff on maintaining professionalism and efficient work habits.
- Facilitated communication between service and kitchen staff to resolve guest issues effectively.
Cashier/Waitress
Teabo Coffee and Sandwiches
03.2021 - 01.2022
- Maintained balanced cash drawer, ensuring accurate accounting at shift's end.
- Resolved customer complaints professionally, enhancing customer relations and loyalty.
- Conducted timely check-ins with customers to confirm meal satisfaction and address issues.
- Greeted customers upon entry and promptly addressed inquiries and needs.
Education
Medical Assisting - undefined
West-Mec
Buckeye, AZ05.2022
undefined
Estrella Mountain Community College
Avondale, AZ05.2022
High School Diploma - undefined
Millennium High School
Goodyear, AZ05.2022
Bartending and Mixology Certification - undefined
ABC Bartending and Casino School
Guadalupe, AZ02.2022
Skills
- Organizational skills
- Problem solving
- Motivated mindset
- Communication skills
- Creativity
- Team collaboration
- Customer service expertise
- Complex problem solving
- Menu knowledge
- Cash register operation
- Service orientation
- Dependability
Certification
CCMA
Bartending and Mixology
Languages
Vietnamese
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Assistant Extern
All Family Care
11.2024 - 01.2025
Bartender, Bar Back, Server Assistant, CFA
Oak View Group
10.2022 - Current
Medical Assistant
Medi-First/ AZ Family Clinic
09.2022 - 06.2023
Sales Associate
Detail Garage
05.2022 - 08.2022
Hostess, Busser, Server Assistant
Buffalo Wild Wings
02.2022 - 04.2022
Cashier/Waitress
Teabo Coffee and Sandwiches
03.2021 - 01.2022
Medical Assisting - undefined
West-Mec
undefined
Estrella Mountain Community College
High School Diploma - undefined
Millennium High School
Bartending and Mixology Certification - undefined
ABC Bartending and Casino School