Rhac'Quis Tidwell
Newport News,Virginia
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With a degree in Communication, I have 5 years of Customer Service along with 6 years of operating computer systems and finally 4 years Microsoft Office.
Overview
7
7
years of professional experience
Work History
Management Assistant
Enterprise Products
Newport, WA
04.2022 - Current
- Handled confidential information with discretion and maintained organized filing systems.
- Answered telephones to assist customers and resolve issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized technology to engage customers. identify needs and present solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening and closing shift to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Resolved customers' complaints regarding products or services.
- Processed rentals and collected associated payments.
- Collected money, provided change and recorded transactions on receipts.
- Reviewed daily sales transactions and analyzed for errors.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Coordinated shuttle services by communicating with drivers.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
Aviation Electronics Technician
United States Navy
Virginia Beach, VA
11.2019 - 04.2022
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Patrolled perimeters of operating bases to guard against suicide bombers, raids and other attacks.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Ensured compliance with applicable directives related to security protocols and procedures.
- Maintained accountability for all assigned personnel, including their training, discipline, and welfare.
- Operated ohmmeters, ammeters and time domain reflectometers.
- Evaluated and repaired electrical, air handling and other systems.
- Executed corrosion control and inspection duties with minimal supervision.
- Replaced defective parts and corrected problems using various hand and power tools.
- Read complex manuals to review repair procedures.
- Ensured proper disposal of hazardous materials used during repairs or installations according to safety regulations.
- Performed preventive maintenance tasks such as cleaning connectors and checking continuity of circuits.
- Completed detailed inspections of aircraft electronics to ensure compliance with Federal Aviation Administration regulations.
- Oversaw assigned crew tasks, monitored progress and verified completion.
- Managed workers in ship, aircraft or vehicle-related maintenance and operations.
- Assisted with equipment maintenance and repair.
- Maintained thorough knowledge of safety and emergency procedures.
- Troubleshot complex electrical systems using multi-meters and oscilloscopes.
- Installed and tested navigation, communication, radar, and other flight system components in accordance with manufacturer specifications.
- Responded quickly to emergency situations requiring immediate repairs or replacements.
- Documented findings from periodic inspections and submitted reports to management.
- Provided technical support to pilots regarding use of onboard electronic equipment during flights.
- Assembled and repaired electrical controls, switches and junction boxes.
- Performed routine maintenance on aircraft electrical systems, including troubleshooting and repair of avionics equipment.
- Verified proper functioning of aircraft electrical systems.
- Analyzed data from diagnostic tests to identify underlying issues that may affect the performance of avionics systems.
- Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems.
Auto Damage Adjuster
GEICO
Nashville, TN
05.2017 - 01.2019
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
- Analyzed photographs, diagrams, and reports to assess severity of vehicle damage.
- Investigated claims of fraud involving inflated repair bills or substandard parts and labor quality.
- Verified that all repair work was completed according to the estimate.
- Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
- Inspected damaged vehicles to determine repair costs and extent of damage.
- Adhered strictly to company policies when assessing damages and estimating costs.
- Ensured compliance with state laws regulating auto repair businesses.
- Researched parts pricing and labor rates to accurately estimate repair costs.
- Maintained records of all auto damage assessments, estimates, negotiations, and payments.
- Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
- Provided guidance and technical advice to body shop personnel on proper repair techniques.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
Education
Bachelor of Science - Communications
Mississippi State University
05.2017
Associate of Arts - General Studies
Holmes Community College
12.2013
Skills
- Microsoft Office
- Task Delegation
- Client Relationships
- Office Administration
- Customer Engagement
- Fosse CCC Information Systems
- Electronic Systems Troubleshooting
- Test Equipment Operation
- Aircraft & Electronics Maintenance
- Organizational Skills
- Time Management
- Teamwork and Collaboration
- Problem-Solving Aptitude
- Analytical Skills
- Effective Communication
- Attention to Detail
Military Experience
United States Navy, Virginia Beach, VA, 11/2019 - 04/2022
Aviation Electronics Technician - Petty Officer 3rd Class, Aviation Electronics Technician O-Level Guide, Muster accountability for AT-O Level, Lead and encourage Physical Fitness Programs, Liaison between Chain of Command and Peers, Data Collection and Information Relay, Team building activities, Deployed to South China Sea 11/2020 - 05/2021, Instruct, supervise, and train new squadron member, Inspect and maintain military equipment, Complete daily flight operations, Troubleshoot and repair aircraft electronics, Line Shack Work center supervisor, Worked in a fast paced, high intensity environment, Work as a team to complete required task, Effectively relay information through chain of command, Research and implement programs and procedures
Languages
English
Native/ Bilingual
Spanish
Elementary
French
Elementary
References
References available upon request.
Timeline
Management Assistant
Enterprise Products
04.2022 - Current
Aviation Electronics Technician
United States Navy
11.2019 - 04.2022
Auto Damage Adjuster
GEICO
05.2017 - 01.2019
Bachelor of Science - Communications
Mississippi State University
Associate of Arts - General Studies
Holmes Community College
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