RHAMEL HICKS
Bronx
Summary
With 19 years of public safety experience, I manage hospital security operations, staff oversight, and emergency response. I excel in supervising teams, training officers on weapon detection and communication protocols, and enhancing situational awareness through effective briefings and collaboration with contractors. I am eager to leverage my leadership and crisis management skills to support the safety and security goals of the NYC Health Department.
Overview
19
19
years of professional experience
Work History
SERGEANT
NYC Health + Hospitals
New York
09.2019 - 04.2026
- Supervised and evaluated subordinate staff performance, ensuring operational efficiency through coordinated assignments.
- Responded to emergency situations; investigated and assisted in managing serious incidents, determining the need for additional staff or police involvement.
- Prepared and submitted detailed incident reports and recommendations to superiors, keeping them informed of potentially dangerous situations.
- Certified Trainer for the Weapon Detection System, enhancing team readiness and operational capability.
- Managed daily patrol assignments for Special Officers, optimizing staffing during peak visitor hours.
- Led roll-call briefings to communicate daily threats, resulting in improved situational awareness among officers.
- Trained new Special Officers on radio procedures, access control, and emergency lockdown protocols.
- Reviewed CCTV footage to reconstruct events and produced concise timelines for investigations.
- Conducted tabletop emergency drills with nursing units and facilities to validate lockdown protocols.
SPECIAL OFFICER
NYC Health + Hospitals
New York
02.2007 - 09.2019
- Maintained knowledge of legal processes, conducted investigations, and upheld law and order within hospital facilities.
- Kept detailed records and produced reports concerning security violations and transactions, ensuring compliance with regulations.
- Enforced laws and regulations of NYC Health + Hospitals, processed arrests, and monitored CCTV systems.
- Conducted physical security assessments and prepared training presentations, contributing to staff readiness.
- Responded to emergencies and followed established emergency protocols, providing aid in medical situations.
- Maintained a standard of punctuality and dependability, ensuring a professional appearance and adherence to uniform standards.
Education
HIGH SCHOOL DIPLOMA -
Seward Park High School
New York, NYSOME COLLEGE (NO DEGREE) - ECONOMICS
Nyack College
Nyack, NYSkills
- Crisis Management
- Excellent Communication
- Analytical and Critical Thinking
- Attention to Detail
- Task Prioritization
- Team Building
- Flexible and Adaptable
- Leadership
- Conflict Resolution
- Organizational Skills
- Calm Under Pressure
- Multitasking
- Incident Reporting
- Dependable and Responsible
Timeline
SERGEANT
NYC Health + Hospitals
09.2019 - 04.2026
SPECIAL OFFICER
NYC Health + Hospitals
02.2007 - 09.2019
HIGH SCHOOL DIPLOMA -
Seward Park High School
SOME COLLEGE (NO DEGREE) - ECONOMICS
Nyack College