Rhandilyn Glass
Porter,TX
Summary
Reliable employee seeking position. Offering excellent communication and good judgement. Seeking and maintaining a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented professional with experience in accelerated growth, business re-engineering and financial restructuring. Frequently praised as hard-working by peers, able to be relied upon to help the company achieve its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
AZ Mobile Pet Vaccines
11.2021 - Current
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Reviewed pet health history, examined animals, conducted tests and prescribed treatments for diagnosed conditions
- Communicated with pet owners regarding pet diagnosis, prognosis, and treatment
- Maintained detailed diagnosis and treatment records for future reference
- Answered animal health questions and advised on best care practices
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Assisted senior staff with blood analyses and physical assessments
- Collected and recorded animal information, such as weight, size, physical condition, treatments received, medications given and food intake
- Examined and observed animals to detect signs of illness, disease and injury.
Veterinary Technician Assistant
AZ Mobile Pet Vaccines
11.2021 - Current
- Performed physical assessments, recorded observations in the computer system
- Restrained pets of all sizes and temperament
- Explained common vaccines and vaccination protocols to clients
- Assisted in preparing estimates for procedures and discussed financial commitments with clients in line with hospital financial policies
- Prepared vaccines in a timely manner
- Frequently assisted DVM in drawing blood to run heart worm test
- Discussed common diseases and how they are transmitted with client to determine which vaccines are suitable for pet.
Customer Service Representative/Receptionist
Kings Crossing Animal Hospital
10.2022 - 06.2023
- Greet persons entering the establishment, determine nature and purpose of visit, direct or escort them to specific destinations
- Taking in medical records/history for the veterinary technicians as well as going over the relevant history and initial complaints with the veterinarian
- Responsible for keeping in correspondence via email and fax with other hospitals and clinics regarding patient records, referrals, and insurance as well as requests for appointments and filling medications per DMs orders then documenting any and all communications in client/patient accounts
- Reconciling beginning and end of day transactions and processing payments and handling collections
- Operate telephone switchboard to answer, screen, or forward calls
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer, mail, or fax machine
- Assisted with recording after life options with clients
- Prioritize emergency calls and discuss severity with doctor to find best treatment and solution for patient.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bookkeeper/Cash Control Specialist
HEB Grocery
02.2020 - 10.2022
- Maintain accurate physical and electronic filing system for accounting, finance and HR related data
- Organized cash movements between offices and to or from banks
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes
- Provided training to store employees covering areas such as cash handling procedures and security requirements
- Classified, recorded and summarized numerical and financial data to compile and keep financial records, using journals and ledgers and computers.
Customer Service Representative
HEB Grocery
03.2018 - 10.2022
- Answered the constant flow of customer calls with minimal wait times
- Offers advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Applied MSB (money services businesses) policy when conducting wire transfers and Western Union transactions
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Assistant Service Manager
HEB Grocery
03.2018 - 10.2022
- Managed 150 employees per shift to ensure accuracy and meet quarterly vitals
- Demonstrated leadership ability in a demanding retail environment
- Boosted customer satisfaction scores by rolling our new motivational initiative for team workers
- Collaborated with customers to offer solutions to service needs
- Adhered to customer service standards to foster satisfaction and retention
- Cross-trained existing employees to maximize team agility and performance
- Accomplished multiple tasks within established time frames
- On-boarded new employees with training and new hire documentation
- Conducted quality, timely performance feedback and performance appraisals.
Education
Associate in Science (AS) - Respiratory Therapy
Lone Star College System
Kingwood, TX05.2025
ED2GO
07.2022
National CPR Foundation
06.2022
High school diploma -
Jersey Village High School
05.2018
Skills
- Customer Service
- Leadership
- Problem solving
- Animal Care
- Multitasking
- Filing Procedures
- Critical Thinking
- Teamwork and Communication
- Management
- Medical Terminology
- Pet Care
- Policy Implementation
Certification
- BLS Certification
- Medical Terminology
- TABC Certified
- Food Handler Certification
Timeline
Customer Service Representative/Receptionist
Kings Crossing Animal Hospital
10.2022 - 06.2023
Manager
AZ Mobile Pet Vaccines
11.2021 - Current
Veterinary Technician Assistant
AZ Mobile Pet Vaccines
11.2021 - Current
Bookkeeper/Cash Control Specialist
HEB Grocery
02.2020 - 10.2022
Customer Service Representative
HEB Grocery
03.2018 - 10.2022
Assistant Service Manager
HEB Grocery
03.2018 - 10.2022
Associate in Science (AS) - Respiratory Therapy
Lone Star College System
ED2GO
National CPR Foundation
High school diploma -
Jersey Village High School
- BLS Certification
- Medical Terminology
- TABC Certified
- Food Handler Certification
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