Rhandy Westphal
River Falls
Summary
Dynamic sales professional with a proven track record at Prime Communications AT&T, excelling in retail management and customer service. Leveraging expertise in Salesforce and data analysis, I drive strategic initiatives that enhance customer engagement and boost sales. Adept at training teams, I foster a culture of excellence and collaboration.
Overview
4
4
years of professional experience
Work History
Remote Sales Specialist/Minecraft Project Manager
Premium Retail Services
Bloomington
01.2022 - Current
- Partnered with Google and Acosta on shared contract to enhance Minecraft engagement across target demographics.
- Executed independent Google contract with Best Buy to train teams, sell, and deploy new product demographic data.
- Applies technical expertise and project management experience to manage and deliver technical projects.
- Assessed customer needs and delivered strategic technology guidance to optimize solutions.
Retail Sales Manager
Prime Communications AT&T
New Richmond
04.2025 - 04.2026
- Increased store sales by cross-selling complementary items effectively.
- Trained and mentored sales associates, improving customer service quality.
- Coordinated promotional events, boosting store traffic and customer engagement.
- Implemented visual merchandising strategies, enhancing product visibility and appeal.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Managed daily retail operations to ensure seamless store functionality.
- Developed staff schedules to optimize coverage based on business needs.
- Maintained inventory accuracy through regular stock counts and discrepancy reconciliation.
Press Brake Technician ll
Cadrex
Chippewa Falls
07.2023 - 03.2025
- Set up and calibrated equipment for production runs, ensuring optimal performance and consistency.
- Operated brake press machinery to shape metal components according to blueprint specifications.
- Adjusted brake press settings, including speed, pressure, and stroke length, to ensure precision in shaping metal components.
- Interpreted blueprints and technical drawings for precise production tasks.
- Collaborated with team members to streamline workflow and reduce downtime during operations.
- Followed established quality control procedures throughout each shift.
- Recorded production run data in logbooks and computer systems for tracking purposes.
Education
Degree - Business Analysis & Program Management
North Central Technical College Technical College
Wausau, WI01-2020
High School Diploma - General Studies
Hudson High School
Hudson, WI06-2013
Skills
- Game project management
- Sales strategies
- Digital sales strategies
- Salesforce expertise
- Client relationship management
- Technical project management
- Project collaboration tools
- Data analysis
- Technical support
- UI design
- Networking hardware
- Operating systems knowledge
- Documentation review skills
- Content creation
- Social media management
- Team leadership
- Staff training
Timeline
Retail Sales Manager
Prime Communications AT&T
04.2025 - 04.2026
Press Brake Technician ll
Cadrex
07.2023 - 03.2025
Remote Sales Specialist/Minecraft Project Manager
Premium Retail Services
01.2022 - Current
Degree - Business Analysis & Program Management
North Central Technical College Technical College
High School Diploma - General Studies
Hudson High School