Rhane Emory
St. Louis,MO
Summary
I am extremely good with computers as well as a quick learner for most software programs. I have proper communication skills as well as the ability to de-escalate situations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Patient Care Technician
Davita Dialysis
Forest City, NC
06.2024 - Current
- Responsible for taking care or patients by assuring their comfort and convenience as well as charting every thirty minutes, monitoring and reading blood pressures, documenting events and administering minor medications with a nurses approval.
- Provided emotional support to patients and their families during difficult times.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Explained treatment procedures to patients and their families.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided direct patient care and assistance to healthcare team members.
- Ensured that all medical equipment was properly maintained and sterilized.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Accounts Receivable Clerk
Unifirst
Charlotte, NC
03.2022 - 10.2023
- In charge of reaching out to account holders to retrieve funds for business completed as well as speaking with account holders and drivers to update accounts and contracts for business.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Communicated regularly with vendors regarding invoice processing status updates.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Responsible for entering customer payments into the accounting software system.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Verified accuracy of invoices and account balances.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Ensured compliance with company policies and procedures as well as applicable regulations.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Supervisor
UPS
Charlotte, NC
09.2020 - 10.2022
- Responsible for maintaining 4-7 employees and ensuring that all package trucks were unloaded and cleared in a suitable time without damage or loss. Also in charge of proper documentation for employees as well as packages flowing through the building. Managing payroll and employee schedules.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Managed team of 4 to 7 employees, ensuring high productivity and quality standards were met.
OGP
Walmart
Charlotte, NC
02.2020 - 06.2021
- In charge of picking groceries and delivering them to consumers while maintaining packaging, contents and item details.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
1st Assistant Manager
Jimmy John's Sandwiches
Charlotte, NC
05.2019 - 06.2021
- Currently working to assist the General Manager with all store needs such as prep, cleaning, staffing and paperwork. I also over see staff, set up interviews as well as take orders and make sandwiches.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Addressed employee concerns or grievances in a professional manner.
- Enforced loss prevention measures within the store environment.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Provided feedback to employees on performance improvement opportunities.
- Supervised staff to ensure efficient operation of the store.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Provided excellent customer service to ensure customer satisfaction.
Driver/Inshop
Jimmy John's Sandwiches
Charlotte, NC
04.2019 - 06.2021
- I am charge of making deliveries as well as keeping the store clean and assisting coworkers with making the sandwiches.
Picker/Shipper
Amazon Fulfillment Associates
Chesterfield, VA
06.2018 - 01.2019
- In charge of picking items from their current bins and placing them in the bins to be shipped as well working on the loading dock to load up fulfillment trucks with items ready to be shipped.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Ensured that all paperwork related to receiving, stocking and shipping is completed correctly in accordance with company policies.
- Verified accuracy of items picked, packed and shipped to customers.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Organized goods within the warehouse according to item categories, size or weight.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
- Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
Storage Associate
Manhattan Mini Storage
New York, NY
10.2017 - 06.2018
- Helping guest find the right storage space for them while bringing up company revenue.
- Organized backroom areas to maintain a clean and organized work environment.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Ensured compliance with company safety regulations at all times while on the job.
Medical Receptionist Supervisor
Big Messages
Fairfield, NJ
06.2015 - 06.2017
- In charge of overseeing all operators and their production, while also taking care of any clerical manners. Such as, typing, filing, and handling Hospitals, Doctors Offices and Doctors when they needed assistance.
- Coordinated with physicians' offices to schedule referrals for patients as needed.
- Ensured all relevant paperwork was completed accurately prior to filing into patient records.
- Monitored inventory levels of office supplies and placed orders when needed.
- Scheduled staff shifts, monitored attendance, and evaluated employee performance.
- Greeted visitors upon arrival at the front desk while maintaining a professional demeanor.
- Maintained accurate records of patient visits, billing information, and other important data.
- Provided customer service support to patients in person or over the phone.
- Answered incoming calls promptly while remaining courteous and helpful at all times.
- Supervised team of medical receptionists, providing guidance and training on office procedures and protocols.
- Adhered to HIPAA regulations regarding confidentiality of patient information.
- Resolved customer issues quickly by responding to inquiries in a timely manner.
- Managed daily operations of the medical reception area including staffing needs.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Followed infection control procedures to protect patients and staff in waiting area.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
Per Diem Sleep Technician
Hackensack Sleep Partners
Hackensack, NJ
07.2014 - 07.2016
- Diagnostic sleep studies involving the monitoring of EEG, EKG, and Respiratory effort and Oxygen saturation; to obtain data for diagnosis and treatment of sleep disorders; which includes CPAP/BIPAP Titration. Performed Pediatric sleep studies.
- Maintained accurate records of patient data in accordance with HIPAA regulations.
- Utilized continuous positive airway pressure devices to treat patients with obstructive sleep apnea.
- Provided instruction on the use of CPAP machines and other respiratory support devices to patients.
- Ensured compliance with safety standards by inspecting all medical equipment prior to each procedure.
- Reviewed existing literature and research related to the diagnosis and management of various forms of sleeping disorders.
- Operated polysomnography equipment to monitor physiological activity during sleep study.
- Conducted overnight studies in a laboratory setting including setup and troubleshooting of PSG equipment.
- Provided emotional support and empathy towards patients dealing with chronic fatigue or depression due to lack of adequate restful sleep.
- Performed diagnostic testing for the evaluation of sleep-related breathing disorders, periodic limb movements, cardiac arrhythmias and parasomnias.
- Compiled comprehensive reports summarizing patient information, test results and recommendations for further treatment plan changes.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Adjusted settings or positions of medical equipment.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Cleaned medical equipment or facilities.
- Recorded observations and baseline measurements to maintain accurate medical records.
Direct Marketing Team Leader
Verizon Fios
Fairfield, NJ
09.2015 - 06.2016
- In charge of customer satisfaction and product management. Making sure every product worked correctly for every customer. This includes phone support at any time and in-home support when needed.
- Maintained accurate records of expenses related to marketing initiatives and campaigns.
- Ensured compliance with company policies and procedures relating to marketing activities.
- Implemented effective tracking systems to monitor progress against objectives and goals.
- Created and maintained a comprehensive database of customer information.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
Customer Service Representative (Team Leader)
Let's Yo
Paramus, NJ
01.2014 - 10.2015
- In charge of greeting customers as they enter the store. Ensuring the store remained cleaned at all times. Selling and promoting merchandise to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Per Diem Sleep Technician
SleepHub at Verona
Verona, NJ
03.2015 - 08.2015
- Diagnostic sleep studies involving the monitoring of EEG, EKG, and Respiratory effort and Oxygen saturation; to obtain data for diagnosis and treatment of sleep disorders; which includes CPAP/BIPAP Titration.
- Maintained accurate records of patient data in accordance with HIPAA regulations.
- Utilized continuous positive airway pressure devices to treat patients with obstructive sleep apnea.
- Responded promptly to calls from referring physicians regarding any questions about patient progress or treatment plans.
- Provided instruction on the use of CPAP machines and other respiratory support devices to patients.
- Ensured compliance with safety standards by inspecting all medical equipment prior to each procedure.
- Operated polysomnography equipment to monitor physiological activity during sleep study.
- Conducted overnight studies in a laboratory setting including setup and troubleshooting of PSG equipment.
- Provided emotional support and empathy towards patients dealing with chronic fatigue or depression due to lack of adequate restful sleep.
- Performed diagnostic testing for the evaluation of sleep-related breathing disorders, periodic limb movements, cardiac arrhythmias and parasomnias.
- Instructed family members on how best they can support a loved one suffering from a severe sleeping disorder.
- Compiled comprehensive reports summarizing patient information, test results and recommendations for further treatment plan changes.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Communicated with management or other staff to resolve problems.
- Adjusted settings or positions of medical equipment.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Cleaned medical equipment or facilities.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Call Center Representative
AST FUND SOLUTIONS
Ridgefield Park, NJ
03.2014 - 02.2015
- Speaking with shareholders about up coming stock meeting as well as letting them know any business votes that have been made.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Developed effective working relationships with team members across multiple departments.
- Maintained accurate records of customer interactions for future reference.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Service Representative
Sketchers
Paramus, NJ
12.2013 - 12.2014
- In charge of greeting customers as they enter the store. Ensuring the shelves were properly stocked. Completing store inventory once a month. Selling and promoting merchandise to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Chuck-E-Cheese
Paramus, NJ
12.2011 - 01.2014
- In charge of kid check insuring that all adults and their children were properly check in and out of the building. Hosting parties insuring that all entertainment and food arrived to guest on time. Entertaining both parents and children to insure they had a great experience. Selling and promoting merchandise to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bergen Community College
Paramus, NJ06.2025
High School Diploma -
Teaneck High School
Teaneck, NJ06.2013
Skills
- Medical Records
- Medical Terminology
- Receptionist
- Customer Service
- Warehouse
- RETAIL SALES
- Call Center
- Professional telephone manner
- Professional customer service
- Motivating attitude
- CPR/AED Certified
- New Jersey State Licensed Polysomnographic Technician
- Patient care
- Vital signs monitoring
- Electronic health records
- Time management
- Effective communication
- Team collaboration
- Data entry
- Patient observation
- Patient assistance
- Emergency response
Additional Information
Highly motivated, versatile, and professional. Excels in communicating with all levels of professionals with diverse personalities and performing different roles. Demonstrated ability to research, formulate and implement best practices to effect dramatic improvements toward the company goals. Interested in pursuing a challenging career that would offer opportunity to effectively utilize my outstanding work ethics, leadership abilities.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Care Technician
Davita Dialysis
06.2024 - Current
Accounts Receivable Clerk
Unifirst
03.2022 - 10.2023
Supervisor
UPS
09.2020 - 10.2022
OGP
Walmart
02.2020 - 06.2021
1st Assistant Manager
Jimmy John's Sandwiches
05.2019 - 06.2021
Driver/Inshop
Jimmy John's Sandwiches
04.2019 - 06.2021
Picker/Shipper
Amazon Fulfillment Associates
06.2018 - 01.2019
Storage Associate
Manhattan Mini Storage
10.2017 - 06.2018
Direct Marketing Team Leader
Verizon Fios
09.2015 - 06.2016
Medical Receptionist Supervisor
Big Messages
06.2015 - 06.2017
Per Diem Sleep Technician
SleepHub at Verona
03.2015 - 08.2015
Per Diem Sleep Technician
Hackensack Sleep Partners
07.2014 - 07.2016
Call Center Representative
AST FUND SOLUTIONS
03.2014 - 02.2015
Customer Service Representative (Team Leader)
Let's Yo
01.2014 - 10.2015
Customer Service Representative
Sketchers
12.2013 - 12.2014
Customer Service Representative
Chuck-E-Cheese
12.2011 - 01.2014
Bergen Community College
High School Diploma -
Teaneck High School