Rhapsedy R. Kiley
Chelsea
Summary
Accomplished Change Management/Communications Manager with a proven track record at Consumers Energy, adept in MS SharePoint and leading organizational transitions. Excelled in crafting strategic communication plans and fostering employee development, achieving significant enhancements in project team performance and stakeholder engagement. Demonstrates exceptional leadership and analytical skills, with a focus on impactful change and operational excellence.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Change Management/Communications Manager
Consumers Energy
Jackson
01.2004 - Current
- Collaborates with project teams to establish, design, and execute change management processes.
- Develops comprehensive change management and communication plans.
- Collaborates with project team and business units to establish scope requirements.
- Develops written and visual content for diverse projects.
- Assists Learning and Development with training initiatives.
- Creates and maintains project team SharePoint sites.
- Guides workforce through change management processes.
- Collaborates with senior management.
- Monitors and assesses organizational performance following change management implementations.
- Guide team members in developing the skills and knowledge needed to effectively manage IT projects.
Account Manager
Advance Employment Agency
Jackson
01.2004 - 12.2004
- Oversaw recruitment and orientation process for new associates.
- Developed strategies to ensure high levels of client satisfaction.
- Ensure comprehensive knowledge of employment laws to guide business practices.
- Maintained comprehensive records of client and associate interactions.
Volunteer Coordinator
Jackson County Medical Care
Jackson
01.2002 - 12.2004
- Led recruitment and orientation processes for new volunteers.
- Recruited more than 300 volunteers and managed transition to new facility.
- Produced monthly newsletter for volunteers.
- Designed and developed newspaper and radio advertisements.
Human Resources Assistant
American Red Cross
Farmington
01.2000 - 12.2001
- Supported resolution of workplace concerns for over 500 employees.
- Interviewed candidates for open positions.
- Conducted various job fairs.
- Created employee work schedules and listed job bids.
Human Resources Assistant
International Paper
Wilmington
01.1999 - 12.2000
- Processed workman's compensation claims.
- Evaluated insurance claims swiftly.
- Ensured adherence to affirmative action regulations.
- Conducted comprehensive assessments of staff performance.
- Led HR operations as interim manager.
Staffing Coordinator/Human Resources Assistant
Sprint
Wake Forest
01.1996 - 12.1999
- Created job orders.
- Drafted offer letters as well as congratulatory correspondence.
- Managed payroll processing.
- Generated reports for executive review.
Volunteer Coordinator
Jackson Transportation
Jackson
01.1989 - 12.1996
- Coordinated logistics for over 30,000 annual medical transports.
- Led team of 25 medical transporters.
- Managed payroll preparation and processing.
- Conducted interviews to select qualified medical transporters.
- Developed scheduling procedures that enhanced service for transportation customers.
- Managed customer and employee records efficiently.
Education
BBA - Business Administration And Management
Baker College
Jackson, MI05-2008
Skills
- MS Office Suite
- Excel
- Word
- PowerPoint
- Visio
- MS SharePoint
Certification
- PROSCI’s Change Management Pilot and ADKAR Model
- BMGI Certified
Accomplishments
- Received 4 LIBA Awards
References
References available upon request.
Timeline
Change Management/Communications Manager
Consumers Energy
01.2004 - Current
Account Manager
Advance Employment Agency
01.2004 - 12.2004
Volunteer Coordinator
Jackson County Medical Care
01.2002 - 12.2004
Human Resources Assistant
American Red Cross
01.2000 - 12.2001
Human Resources Assistant
International Paper
01.1999 - 12.2000
Staffing Coordinator/Human Resources Assistant
Sprint
01.1996 - 12.1999
Volunteer Coordinator
Jackson Transportation
01.1989 - 12.1996
BBA - Business Administration And Management
Baker College
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