Rhaun Harris
San Leandro,CA
Summary
Skilled and experienced at providing customer service in making sure the customer will leave with a smile. Dedicated to maximizing customer satisfaction and exceeding business task and making sure the task are completed well on time. Reliable individual with getting their job well done and seeking a position that will challenge me, very self-motivated individual. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Paraeducator
Winton Middle School
01.2024 - 08.2024
- Job Description- work with students in need of special education support to help them learn and thrive
- This would include Tutoring students, reinforcing learning, and helping teachers with content-area instruction, Monitoring student behavior, adapting curriculum, and preparing classroom materials, and typing, duplicating materials, and retrieving and storing equipment
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
Customer Service
Home Depot
03.2019 - 10.2023
- Job description- customer service, order-fulfillment
- Customer service- Provided friendly, quality customer service to each customer
- Developed positive working relationships with all co-workers and I worked as part of a team by helping others as needed or requested
- Order fulfillment – make sure all orders were picked and ready to go
- Make sure all orders are correct and the deliveries were on time and if not do them myself or more so with a partner depending on the product
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Described product and service details to customers to provide information on benefits and advantages.
Customer Service Representative
AT&T
07.2017 - 09.2018
- Job description- customer service, sell phones and accessories, phone and internet, try to have them switch over
- Customer service- Provided friendly, quality customer service to each customer
- Developed positive working relationships with all co-workers and I worked as part of team by helping others as needed or requested
- Representative-Job was to not only sell phones but to also sell phone service as well as things that go along with them
- I also sold phone service as well as internet and cable
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Member
Target
06.2013 - 07.2014
- As a team member at Target, I was train in the areas of hard- lines, cashier, electronics and customer service
- Customer Experience - Provided friendly, quality customer service to each customer
- Developed positive working relationships with all co-workers and I worked as part of a team by helping others as needed or requested
- Hard-lines, cashier, electronics - Basically with hard-lines I had to collect all items from the front that guest decided that they didn't want and sort them
- Once I was done sorting them I had to put them back in there proper place
- Cashier was pretty simple just ring people up and ask if they wanted to sign up for a target red-card
- With electronics I had to sell electronic items such as apple product, video- games, DVD's and etc
- I also had to make sure toys looked presentable which meant I had to zone toys
Crew Member
Chipotle
06.2013 - 07.2014
- As a crew member at Chipotle, I was cross-trained in all areas of the kitchen, food preparation, the food assembly line and customer service
- Customer Experience - Provided friendly, quality customer service to each customer
- Developed positive working relationships with all co-workers and I worked as part of a team by helping others as needed or requested
- Food Preparation - Followed recipes accurately and maintained food preparation processes such as cooking, marinating, seasoning, and grilling meats; chopping herbs; dicing, cutting, and slicing vegetables
- Completed hot and cold food preparation assignment accurately, neatly, and in a timely fashion
- Maintained required inventory levels for food, and kitchen supplies
- Store maintenance - Cleaned the equipment, kitchen and the dining facility
- Followed the guidelines for proper food handling, safety, and sanitation standards
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Science - Business Administration
California State EastBay
Hayward, CA05.2024
Associate of Science - Business Administration
Las Positas College
Livermore, CA05.2019
High School Diploma -
Castro Valley High School
Castro Valley, CA06.2013
Skills
- Sales expertise
Call Center Operations
- Management
- Relationship building
- Customer satisfaction
Cash Handling
Computer Skills
Business Development
Time management abilities
Customer Relationship Management (CRM)
Business Administration
- Dental Terminology
- Insurance and Billing Understanding
- Insurance sales
- Warehouse Experience
Timeline
Paraeducator
Winton Middle School
01.2024 - 08.2024
Customer Service
Home Depot
03.2019 - 10.2023
Customer Service Representative
AT&T
07.2017 - 09.2018
Crew Member
Chipotle
06.2013 - 07.2014
Team Member
Target
06.2013 - 07.2014
Bachelor of Science - Business Administration
California State EastBay
Associate of Science - Business Administration
Las Positas College
High School Diploma -
Castro Valley High School
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