Rhaya Jones
Virtual Assistant
Hampton,VA
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Self Employed Services
Hampton, VA
02.2021 - Current
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness.
Solutions Specialist
Cox Communications
Newport News , VA
01.2020 - 05.2021
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Implemented corrective actions to fix root causes of various issues.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Recommended new products and services to customers.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Branch Office Administrator
Chantel Ray Real Estate
Newport News , VA
05.2019 - 01.2020
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
- Maintained office supplies and equipment to support team productivity.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Managed maintenance of facility and grounds.
Brokers Assistant
Keller Williams
Newport News , VA
11.2018 - 05.2019
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Coordinated appointments to show marketed properties.
- Prepared purchase agreements and disclosures and used Docusign to complete paperwork.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Physical Therapy Technician
Dominion Physical Therapy
Hampton , VA
03.2018 - 12.2018
- Administered routine exams and treatment for patients.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Determined therapies, requested materials and received equipment in accordance with patient care initiatives and insurance plans.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
Education
No Degree - Exercise Science
Virginia Commonwealth University
Richmond, VANo Degree - Communications
Thomas Nelson Community College
Hampton, VASkills
Documentation and reporting
Administrative support
Customer relations and communications
Scheduling and calendar management
Social media knowledge
Records management
Timeline
Virtual Assistant
Self Employed Services
02.2021 - Current
Solutions Specialist
Cox Communications
01.2020 - 05.2021
Branch Office Administrator
Chantel Ray Real Estate
05.2019 - 01.2020
Brokers Assistant
Keller Williams
11.2018 - 05.2019
Physical Therapy Technician
Dominion Physical Therapy
03.2018 - 12.2018
No Degree - Exercise Science
Virginia Commonwealth University
No Degree - Communications
Thomas Nelson Community College