Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cynthia Ann Lundy

Monroe,GA

Summary

Assisted teams in managing multiple projects in fast-paced office settings. Supported preparation of detailed reports to meet tight deadlines. Maintained focus on accuracy and attention to detail throughout project execution.

Overview

19
years of professional experience

Work History

Self Employed

Virtual Assistant
01.2008 - 01.2025

Job overview

  • Supported office operations for up to 7 small business clients.
  • Coordinated schedules and events, edited written correspondence, monitored financial transactions, and reconciled payments against budgets and projections.
  • Collaborated in the development of conference materials, event technology needs, and room setup.
  • Uber Technologies – Uber Eats; Uber Driver Rideshare 2023-2025

Victory Practice Solutions

Sr Customer Service Agent
01.2017 - 01.2021

Job overview

  • Answer a high volume of inbound calls for medical practice consulting firm.
  • Resolve outstanding claims, eligibility, authorization, or other related inquiries from providers and patients.
  • Possess keen knowledge of healthcare benefit plan policies, plan types, and applicable laws.
  • Protected confidentiality of patient information in accordance with HIPAA regulations.
  • Key Accomplishment: Oversaw the creation of a scheduling manual, improving productivity by 30%, and impacting reduction of call duration and improved first-call issue resolution.

James Haley VA Hospital

Claims Examiner
01.2006 - 01.2008

Job overview

  • Expedited outstanding service to 50+ veterans weekly during all points of patient contact, yielding an increased patient satisfaction rate.
  • Utilized active listening, problem solving skills and expert knowledge of support systems to provide exceptional customer service through all verbal and written communication channels.
  • Worked both cooperatively and independently to meet and exceed expectations for the team and self.
  • Routinely recognized for reliability, diligence and competence.

Education

Central Career School
South Plainfield, NJ

No Degree from Office Automation

University Overview

Medical Billing Certification 2

Life Solutions for Health
4798 Flat Shoals Pkwy, Decatur GA 30034

No Degree from Healthcare Administration

University Overview

School ECG Certification

Skills

Led initiatives to enhance customer satisfaction by addressing inquiries and resolving product-related issues Coordinated effectively between customers and service teams to streamline communication

Developed proficiency in medical terminology to support collaboration and information exchange within healthcare environments

Implemented effective scheduling and prioritization strategies to enhance operational efficiency

Managed healthcare operations with a focus on improving patient care outcomes

Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications

Performed data entry tasks to support efficient record-keeping and information retrieval

Oversaw customer service operations to improve response times and service quality Developed training programs for staff to elevate service standards Cultivated relationships with clients to foster loyalty and retention

Facilitated calendar management to ensure timely coordination of meetings and events

Facilitated efficient document preparation to support organizational workflows and enhance productivity

Oversaw file organization processes to optimize information retrieval Implemented best practices for document management to improve team productivity Coordinated with departments to streamline filing systems and enhance collaboration

Administered spreadsheet organization and maintenance to support efficient data analysis and reporting

Ensured accuracy and precision in documentation and reporting to uphold quality standards

Oversaw project timelines and resource allocation to optimize team performance Developed organizational strategies to streamline operations and improve efficiency Facilitated collaboration among team members to achieve project goals

Developed and delivered clear verbal and written communication to support project objectives

Implemented systematic task prioritization to support project deadlines

Acquired new skills and knowledge rapidly to enhance team performance and efficiency

Implemented effective time management techniques to prioritize tasks and meet deadlines

Facilitated customer engagement and streamlined communication processes to enhance satisfaction

Executed database entry tasks to support efficient data management and retrieval

Oversaw customer engagement initiatives to enhance client satisfaction Cultivated strategic partnerships with clients to drive loyalty and retention Managed client feedback processes to inform service improvements

Promoted clear communication strategies to ensure alignment on project objectives

Managed appointment scheduling to enhance operational efficiency

Oversaw the development and management of excel spreadsheets to enhance data analysis processes Guided team members in leveraging excel functionalities for improved reporting Championed best practices in spreadsheet management to optimize workflow efficiency

Provided essential administrative support to streamline office processes and improve team productivity

Utilized administrative background to enhance organizational efficiency and support team objectives

Managed word processing operations to streamline document creation and enhance workflow efficiency

Oversaw office management functions to optimize workflow and enhance team collaboration Developed and implemented processes to improve operational efficiency Led initiatives to streamline administrative tasks and reduce overhead costs

Provided comprehensive clerical support to streamline administrative operations

Oversaw administrative functions to streamline office processes Coordinated schedules and meetings to optimize team collaboration Managed office supplies and resources to ensure operational readiness

Utilized critical thinking to assess situations and inform decision-making processes

Oversaw documentation and control systems to enhance operational efficiency Managed project documentation to facilitate seamless information flow Coordinated with teams to uphold quality standards in documentation practices

Managed administrative processes to support organizational objectives and streamline workflows

Scheduling

Timeline

Sr Customer Service Agent
Victory Practice Solutions
01.2017 - 01.2021
Virtual Assistant
Self Employed
01.2008 - 01.2025
Claims Examiner
James Haley VA Hospital
01.2006 - 01.2008
Central Career School
No Degree from Office Automation
Life Solutions for Health
No Degree from Healthcare Administration
Cynthia Ann Lundy