Rhea Denny
RUSKIN,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Support Associate
Radial Inc.
Tampa, FL
11.2021 - 09.2023
- Collaborated with other departments to resolve complex issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer inquiries in a timely manner.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Monitored daily performance metrics related to customer service operations.
- Documented procedures for handling common customer requests.
- Simultaneously provided support for service queues of multiple premium fashion businesses while using different systems.
Financial Care Specialist
T-Mobile
Tampa, FL
05.2018 - 02.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Strengthened customer retention by offering discount options.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Skills
- Information Security
- Account Updating
- Complaint Resolution
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Active Listening
- Critical Thinking
- Professional Telephone Demeanor
Timeline
Customer Support Associate
Radial Inc.
11.2021 - 09.2023
Financial Care Specialist
T-Mobile
05.2018 - 02.2021
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