Rhea Stevens
Colorado Springs,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Senior Technical Account Manager
Yardi
03.2022 - Current
- Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
- Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
- Implemented innovative strategies to optimize product performance for client needs.
- Actively participated in industry events, staying up-to-date on the latest trends affecting our customers'' businesses.
Technical Account Manager
Yardi
08.2018 - 03.2022
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
FEMA Corps Member
AmeriCorps NCCC
07.2017 - 10.2017
- Participated in continuous learning opportunities aimed at advancing personal skills within the field of emergency management practices.
- Collaborated with other federal agencies to ensure a coordinated approach towards addressing complex disaster situations.
- Maintained accurate records of project progress and resource utilization, enabling informed decision-making processes during emergencies.
- Promoted a safe working environment by implementing safety protocols and monitoring compliance within the team.
Banquet Captain
Wedgewood Weddings
10.2016 - 07.2017
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Education
Associate of Arts - Business
Pikes Peak Community College
Colorado Springs, CO05.2017
Skills
- Training and mentoring
- Customer Service
- Product and service knowledge
- Business process improvement
Timeline
Senior Technical Account Manager
Yardi
03.2022 - Current
Technical Account Manager
Yardi
08.2018 - 03.2022
FEMA Corps Member
AmeriCorps NCCC
07.2017 - 10.2017
Banquet Captain
Wedgewood Weddings
10.2016 - 07.2017
Associate of Arts - Business
Pikes Peak Community College