Rhea Stevens
Colorado Springs,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Senior Technical Account Manager
Yardi
03.2022 - Current
- Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
- Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
- Implemented innovative strategies to optimize product performance for client needs.
- Actively participated in industry events, staying up-to-date on the latest trends affecting our customers'' businesses.
Technical Account Manager
Yardi
08.2018 - 03.2022
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
FEMA Corps Member
AmeriCorps NCCC
07.2017 - 10.2017
- Participated in continuous learning opportunities aimed at advancing personal skills within the field of emergency management practices.
- Collaborated with other federal agencies to ensure a coordinated approach towards addressing complex disaster situations.
- Maintained accurate records of project progress and resource utilization, enabling informed decision-making processes during emergencies.
- Promoted a safe working environment by implementing safety protocols and monitoring compliance within the team.
Banquet Captain
Wedgewood Weddings
10.2016 - 07.2017
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Education
Associate of Arts - Business
Pikes Peak Community College
Colorado Springs, CO05.2017
Skills
- Training and mentoring
- Customer Service
- Product and service knowledge
- Business process improvement
Timeline
Senior Technical Account Manager
Yardi
03.2022 - Current
Technical Account Manager
Yardi
08.2018 - 03.2022
FEMA Corps Member
AmeriCorps NCCC
07.2017 - 10.2017
Banquet Captain
Wedgewood Weddings
10.2016 - 07.2017
Associate of Arts - Business
Pikes Peak Community College
Similar Profiles
CRYSTINA WILLIAMSCRYSTINA WILLIAMS
Associate Technical Account Manager - Voyager at YardiAssociate Technical Account Manager - Voyager at Yardi
Ayden EthertonAyden Etherton
Technical Account Manager at YardiTechnical Account Manager at Yardi
Brycen WightBrycen Wight
Associate Account Executive at YardiAssociate Account Executive at Yardi
Kellen GreenKellen Green
Technical Account Manager at YardiTechnical Account Manager at Yardi
JANET C. CALKINSJANET C. CALKINS
Chief, Executive Actions, Commanders Action Group (TS/SCI) at Headquarters Space Operations CommandChief, Executive Actions, Commanders Action Group (TS/SCI) at Headquarters Space Operations Command