Rhea Wess
Milwaukee ,WI
Summary
Highly motivated professional with extensive customer service and healthcare experience. Outgoing with a track record of contributing to business success. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Overview
7
7
years of professional experience
Work History
Laboratory Assistant
Laboratory Corporation
02.2023 - 05.2023
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Obtained samples for testing following standard protocols.
- Processed patient specimens according to priority and documented results.
- Implemented lab procedures to prevent errors and protect staff.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Conducted chemical analyses using equipment and recorded results in computer.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Processed over 150 specimens daily
- Prepared samples for shipping and disposed of bodily fluids in proper containers
Dining Serving Assistant
Rogers Memorial Hospital
09.2020 - 04.2021
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Performed shift change tasks each day to keep store efficient and neat.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained clean, sanitized and well-organized food preparation zones.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Delivered exceptional service as illustrated through multiple positive company website reviews
Insurance Verification Specialist
Ascension Columbia St Mary's
06.2018 - 01.2020
- Complied with HIPAA guidelines and regulations for confidential patient data
- Assisted patients with understanding personalized insurance coverage and benefits
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Posted payments to accounts and maintained records
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations
Patient Intake Consultant
Columbia St. Mary's Hospital Milwaukee
06.2016 - 06.2018
- Secured confidential patient information from unauthorized access
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Proved successful working within tight deadlines and a fast-paced environment
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments
- Retrieved medical data for physicians and patients
Nutritional Services Associate
Columbia St. Mary's Hospital Milwaukee
5 2013 - 5 2016
- Prepared A variety of foods according to customers orders or supervisors instructions, following approved procedures.
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Performed all position responsibilities accurately and in a timely manner.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Prepped items for later use to save staff time during busy hours.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Assata High School
3517 W Courtland Ave, Milwaukee, WI 5320906.2012
Skills
- Valid state driver's license
- Accustomed to shift work
- Dedicated team player
- Organized multi-tasker
- Customer-oriented
- Friendly and helpful
- Flexible & Adaptable
- Serve Customers
- Calm and Pleasant Demeanor
- Creative problem solving
- Strategic planning
Timeline
Laboratory Assistant
Laboratory Corporation
02.2023 - 05.2023
Dining Serving Assistant
Rogers Memorial Hospital
09.2020 - 04.2021
Insurance Verification Specialist
Ascension Columbia St Mary's
06.2018 - 01.2020
Patient Intake Consultant
Columbia St. Mary's Hospital Milwaukee
06.2016 - 06.2018
Nutritional Services Associate
Columbia St. Mary's Hospital Milwaukee
5 2013 - 5 2016
High School Diploma -
Assata High School
Similar Profiles
Ara SyiAra Syi
Laboratory Analyst at Laboratory CorporationLaboratory Analyst at Laboratory Corporation
Barbara SlowakiewiczBarbara Slowakiewicz
PSC SITE COORDINATOR at Laboratory CorporationPSC SITE COORDINATOR at Laboratory Corporation
Shaloa JonesShaloa Jones
Lab Technician at Laboratory Corporation of AmericaLab Technician at Laboratory Corporation of America
Robert SantoRobert Santo
Pattern Maker at B & E Pattern Co., Inc.Pattern Maker at B & E Pattern Co., Inc.
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana