Rheana Robinson
Summary
Guest-focused employee with exceptional communication skills, sharp critical thinking skills, and warm demeanor. Highly organized and committed to creating a welcoming atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Outback Steakhouse
03.2023 - Current
- Warmly welcomed guests resulting in a positive first impression 95% of the time.
- Ensured newly sat tables were seen by server within 10 minutes resulting in increased guest satisfaction.
- Increased table bussing efficiency by 52% resulting in reduced wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Upsold store gift cards and dine rewards program.
- Promoted business loyalty by fostering positive guest relationships.
- Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
Chipotle Mexican Grill
03.2021 - 02.2023
- Promoted to FOH Trainer and trained over 12 new staff members.
- Used evidence backed techniques to obtain high order and cash handling accuracy.
- Delivered outstanding customer service to over 200 guests daily.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Addressed customer concerns in a diplomatic manner resulting in increased customer satisfaction.
Education
Bachelor of Science - Nursing
Broward College
Fort Lauderdale05.2026
Associate of Arts -
Broward College
Fort Lauderdale05.2023
Skills
- Telephone Reception
- Reservations Management
- POS Software
- Problem Solving Abilities
- Up-selling Techniques
- Active Listening
- Cash handling
- Organization Skills
Certification
- Basic Life Support/CPR Certified, American Heart Association
Timeline
Host
Outback Steakhouse
03.2023 - Current
Cashier
Chipotle Mexican Grill
03.2021 - 02.2023
Bachelor of Science - Nursing
Broward College
Associate of Arts -
Broward College
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