Rheanna Adams

• Provided exceptional customer support, resolving inquiries and issues efficiently.
• Managed service requests, ensuring timely follow-up and high satisfaction levels.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high call volumes with exceptional time management and multitasking skills.
• Handled difficult situations calmly, maintaining professionalism at all times.

• Answering customer calls regarding inquiries and questions
• Making outbound calls to customer daily to explain services and prices
• Making outbound cold calls 70+ daily
• Helped customers pay account balances
• Scheduling services
• Sending emails and texts about customers questions/needs
• Upselling customers on extra services
• Measuring properties via drone imaging

• Oversaw quality assurance management and offered suggested recommendations.
• Produced reports on success rates and remedial requirements.
• Developed suggestions for technical process improvements to optimize resources.
• Collaborated with leadership staff to determine appropriate blueprints.
• Provided secondary training to personnel struggling with technological tools and systems.

• Operated assembly line equipment to ensure efficient production processes.
• Conducted quality inspections to maintain high product standards.
• Collaborated with team members to optimize workflow and minimize downtime.
• Trained new employees on safety protocols and operational procedures.
• Monitored production processes to identify and address potential issues.
• Collaborated with engineering teams to improve production efficiency.
• Generated and maintained accurate production records.
• Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
• Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
• Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.

- responded to telephone and in person requests for information.

• Provided sales and customer service assistance to walk in traffic
• Maximized customer retention by resolving issues quickly
• Achieved top performance by strategically adapting to rapidly changing, competitive environment
• Applied knowledge of market and full range of unique products to meet customer needs
• Maintained closing percentage for sales at 48%
• Maintained highest appointment phone traffic for 5 months
• One of two sales people trained in electric vehicles

• Assembled units safely in a quickly manner, within standard time.
• Demonstrated respect, friendliness, and willingness to help whoever needed.
• Operated equipment safely and effectively.
• Verified correct parts according to work order.
• Trained workers in proper methods, equipment operations, and safety procedures.
• Performed special projects as requested and related to tasks needed.