Rheanna Castillo
Dallas
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
7
7
years of professional experience
Work History
Bartender, Concierge, Line-cook
Alamo Drafthouse
Dallas
10.2024 - Current
- Integrated skills across multiple roles to support business operations
- Adapted to dynamic restaurant environments to meet changing customer demands
- Facilitated clear communication between front-of-house and back-of-house teams
- Handling rush hours with efficiency
- Collaborated with team members to meet service goals and enhance customer satisfaction
- Customer engagement and drink recommendations
- Quick learning of new menus or drink programs
- Opening duties, stocking, and closing procedures
- Provided quick service while maintaining cleanliness and ensuring order accuracy
- Cash handling, POS systems
- Recipe execution & consistency
- Inventory rotation (FIFO) & prep lists
- Food safety/Food Handler’s (ServSafe certified)
- Time management under pressure
Key Holder, Barista
The Salty
Dallas
12.2021 - 02.2025
- Oversaw key holder duties, including opening and closing store and setting alarms to ensure security.
- Handled cash register operations, ensuring accurate transactions and balancing funds.
- Coordinated daily store operations to maintain efficient workflow and customer service.
- Trained new staff on store procedures and customer engagement techniques.
- Mentored newly hired employees on company programs and customer engagement to enhance team cohesion.
GM Co-Lead (General Merchandise)
Kroger
Dallas
03.2020 - 05.2021
- Executed initial store setup to ensure promotional displays were eye-catching and organized.
- Walked aisles with the store manager coming up with different plans for each day and would do handheld reports while checking for incoming products.
- Spoke with various vendors about their responsibilities for the day.
- Maintained backroom order by scanning and organizing excess products for future sales.
- Designed seasonal displays and organized promotional materials in the aisle.
Click-list Clerk
Kroger
Dallas
03.2019 - 03.2020
- Prepared and delivered customer orders quickly, accommodating special requests to enhance satisfaction.
- Guaranteed product quality and processed payments using a point of sale system.
- Resolved customer issues promptly, ensuring a positive experience throughout the day.
Education
High school diploma -
Trini Garza Early College High School/Mountain View College
Dallas, TX05.2019
Associates of Science -
Trini Garza Early College High School/Mountain View College
Dallas, TX05.2019
Skills
- Food safety compliance
- POS systems operation
- Outstanding customer service
- Ability to work under pressure
- Inventory management
- Adaptability in environments
- Team training and development
- Effective communication
References
- Misael Hernandez, Receptionist, First American, 469-401-7729
- Kristen Bravo, Relationship Banker, Origin Bank, 214-971-3141
- Samantha Graciano, Supervisor, Kroger, 214-429-9544
Timeline
Bartender, Concierge, Line-cook
Alamo Drafthouse
10.2024 - Current
Key Holder, Barista
The Salty
12.2021 - 02.2025
GM Co-Lead (General Merchandise)
Kroger
03.2020 - 05.2021
Click-list Clerk
Kroger
03.2019 - 03.2020
High school diploma -
Trini Garza Early College High School/Mountain View College
Associates of Science -
Trini Garza Early College High School/Mountain View College