Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Rheanna Hawthorne

Student
Atlanta,GA

Summary

I appreciate being an encouraging team leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I continue to be proficient in using independent decision-making skills and sound judgment to positively impact my environment. I pride myself on being an organized and dedicated hardworking student with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I consistently exhibit a self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Keyholder

Everything But Water
11.2024 - Current
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Lead Beauty Advisor

Ulta Beauty Inc.
11.2023 - Current
  • Mentored junior beauty advisors, leading to improved team performance and greater staff retention.
  • Top employee in the eastern region for number of credit cards per transaction both YTD and QTD by doubling the companies goal consistently.
  • Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stockouts.
  • Increased sales through effective product demonstrations and sharing expert knowledge on beauty trends.
  • Collaborated with store management to organize special events that promoted new product launches.
  • Opened and closed stores/ registers

Office Data Entry Clerk

Dunbar High School
06.2023 - 10.2023
  • Created and maintained data entry logs to track data entry activities.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Lead Key Holder

MOMs Organic Market
05.2021 - 05.2023
  • Open and Closer of store
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

Bachelor Of Business - Fashion Merchandising

College of Southern Maryland
La Plata, MD

Bachelor Of Social Science - Political Science And Government

McDaniel College
Westminster, MD
08.2020 - Current

Diploma -

North Point High School
Waldorf, MD
01.2016 - 2020.01

Skills

  • Retail transactions processing
  • Multitasking Abilities
  • Organization and Time Management
  • Data Entry
  • Training and Development
  • Written Communication
  • Dependable and Responsible
  • Creative problem solving
  • Administrative support
  • Complaint resolution
  • High-volume dining
  • Sales expertise

Education

true

Timeline

Keyholder

Everything But Water
11.2024 - Current

Lead Beauty Advisor

Ulta Beauty Inc.
11.2023 - Current

Office Data Entry Clerk

Dunbar High School
06.2023 - 10.2023

Lead Key Holder

MOMs Organic Market
05.2021 - 05.2023

Bachelor Of Social Science - Political Science And Government

McDaniel College
08.2020 - Current

Diploma -

North Point High School
01.2016 - 2020.01

Bachelor Of Business - Fashion Merchandising

College of Southern Maryland
Rheanna HawthorneStudent
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