Rheanna Hess
Tampa,FL
Summary
Dynamic professional with extensive experience in sales, customer service, and administrative support. Proven ability to enhance customer satisfaction and drive sales growth. Skilled in managing client relationships, administrative tasks, and team leadership. Seeking a role to utilize strong organizational and communication skills in a collaborative environment. Willing to relocate to: Tampa, FL - Brandon, FL Authorized to work in the US for any employer
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
AT&T
Tampa, FL
01.2026 - Current
- I go business to business to find clients and be solution oriented to help them save money on their WIFI and phone plans. I offer promotions and services that will benefit them and make them feel valued. After the sale, I remain their personal representative and guide them through any concerns they may have.
Assistant Manager
Kids Foot Locker
Columbia, MD
02.2025 - 10.2025
- I am capable of opening and closing a store alone. I was sure items were stocked. Every Monday morning, I would give myself office time to dig through our sales to see how we were doing for the year, month, and week; this was crucial for sales gains. I took care of the hiring along with the onboarding with I-9s and training. I would process payroll every Sunday morning. Also, I was responsible for responding to and/or sending out emails. I answered phone calls and assisted with any questions or complaints regarding product.
Sales Lead
Foot Locker
Columbia, MD
06.2024 - 02.2025
- I filled out the daily planner before the store opened; which stated who was on the schedule for the day, sales impacts, the sale amount we were going against, and the sales report for that current week. I helped my coworkers strive to make sales like suggesting that they ask open ended questions to the customers to see what they were shopping for or to make sure they presented an upbeat attitude.
Sales Associate
Foot Locker
Hagerstown, MD
03.2023 - 06.2024
- Provide knowledge of merchandise to customers or answer any questions they may have. Measure customer’s feet and help determine their size in various brands or styles. Operate the POS system to check out customers, order products to their address, and returns/exchanges.
- Rewards or Recognition: In the month of October of 2023, I was rewarded employee of the quarter.
Education
High school diploma - undefined
Hedgesville High School
Hedgesville, WV05.2023
Skills
- Phone etiquette
- Resume screening
- Overseeing payroll
- Meeting or exceeding sales goals
- File organization
- Technical Proficiency
- Administrative experience within retail industry
- Problem-solving
- Computer skills
- Analysis skills
- Organizational skills
- Client base expansion experience
- Providing product information
- Attention to detail
- Full cycle recruiting
- Schedule management
- Computer operation
- Handling customer inquiries
- Team management
- Mail distribution
- Patient interaction
- Communication skills
- Typing
- Microsoft Excel
- Client communication
- Efficiency
- Dispatching
- Candidate sourcing
- Sales
- Cash handling
- Front desk
- Training & development
- Time management
- Google Workspace
- Customer relationship building
- Administrative experience
- Managing customer accounts
- Clerical experience
- Order processing
- Filing
- Recruiting
- Data entry
- High volume recruitment
- Office experience
- POS
- Microsoft Office
- Teamwork
- Experience with children
- Interviewing
- Greeting customers
- Empathy
- Microsoft Outlook
- Account management
- Medical terminology
- Interpersonal skills
- Customer service
- Multi-line phone systems
- Leadership
Certification
Driver's License
Languages
English - Fluent
Timeline
Sales Representative
AT&T
01.2026 - Current
Assistant Manager
Kids Foot Locker
02.2025 - 10.2025
Sales Lead
Foot Locker
06.2024 - 02.2025
Sales Associate
Foot Locker
03.2023 - 06.2024
High school diploma - undefined
Hedgesville High School