Rheanna Joseph

• Expertise in scheduling and staffing operations, including overtime assignment and request management.

• Strong communication skills: contacting officers regarding attendance issues and ensuring workforce accountability.

• Proficient in maintaining and auditing floor sheets to ensure operational accuracy.

• Knowledge of case management and documentation, similar to paralegal duties.

• Experience processing mail-in seizures and managing related case documentation.

• Skilled in uploading and tracking checks and other financial documents to cases.

• Attention to detail and organizational skills for tracking assignments and maintaining records.

• Ability to handle sensitive and confidential information appropriately.

• Problem-solving and decision-making in fast-paced operational environments.

Key Responsibilities

• Assign and oversee overtime schedules for officers, ensuring adequate coverage.

• Review and process overtime requests in accordance with departmental policies.

• Contact officers when they fail to report for duty and resolve scheduling discrepancies.

• Audit and maintain floor sheets to ensure accuracy and readiness.

• Conduct case work, including documentation, research, filing, mail-in seizures, and uploading checks—similar to paralegal duties.

• Coordinate with management and staff to streamline scheduling and operational efficiency.

• Ensure compliance with CBP policies and protocols in all administrative and operational tasks.

• Conducted thorough inspections of baggage and cargo to identify potential security risks.
• Collaborated with team members to maintain a secure and efficient airport environment.
• Assisted in the operation of advanced screening equipment for effective threat detection.
• Monitored passenger screening processes to ensure compliance with security regulations.
• Participated in ongoing training programs to enhance knowledge of security procedures and technologies.
• Key Responsibilities
• Responded promptly to security alarms and incidents, ensuring immediate resolution.
• Provided support during emergency situations, adhering to established safety protocols.
• Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
• Performed pat-downs to look for unauthorized materials and weapons.
• Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Adhered to strict screening techniques and procedures while conducting human screenings.

• Curated personalized shopping experiences based on customer preferences and needs.
• Developed expertise in product knowledge across diverse categories to enhance customer satisfaction.
• Streamlined shopping processes by implementing efficient navigation strategies within store layout.
• Assisted customers with product selection, ensuring alignment with budget and lifestyle requirements.
• Efficiently pick and process orders, ensuring accuracy and timeliness while always considering the unique preferences

• Managed guest seating and waitlist efficiently to optimize restaurant flow.
• Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
• Coordinated with kitchen and serving staff to ensure timely meal delivery.
• Trained new hostesses on best practices for guest interactions and seating procedures.
• Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
• Monitored dining room activity to assist in effective table turnover management.
• Developed strategies to improve reservation processes for increased efficiency.
• Collaborated with management to implement promotional events that increased guest engagement.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Greeted and seated guests, ensuring positive first impressions.
• Managed reservation system to optimize table turnover and guest experience.
• Collaborated with kitchen and waitstaff for efficient service flow.
• Trained new host staff on operational procedures and customer service standards.
• Resolved guest inquiries and concerns promptly to enhance satisfaction.
• Assisted in coordinating special events and large group seating arrangements.
• Provided feedback to management on service improvements based on guest interactions.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Took initial drink orders and relayed information to wait or bar staff.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Answered phone calls to take orders, give information and document reservations.
• Seated patrons based on guest preferences and seating availability.
• Provided patrons with estimated waiting times during peak service hours.
• Opened and closed seating sections according to volume of guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Advised customers about special offerings and menu items to help drive sales.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Managed guest seating and waitlist efficiently to optimize restaurant flow.
• Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
• Trained new hostesses on best practices for guest interactions and seating procedures.
• Monitored dining room activity to assist in effective table turnover management.
• Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
• Delivered pick-up and curbside orders to guests.
• Answered customer questions about hours, seating, and menu information.
• Collaborated with management to implement promotional events that increased guest engagement.