Rheanne Burns
Chesapeake,VA
Summary
Dynamic professional skilled in facilitating engaging training sessions and managing end-to-end learning strategies. Proven track record in enhancing client satisfaction and operational efficiency through targeted process improvements. Dedicated to leveraging diverse skills to drive talent management and development initiatives within the organization.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Corporate Learning & Development Specialist
Dollar Bank
Virginia Beach, VA
03.2025 - Current
- Design, manage, and execute end-to-end learning strategies—from concept to delivery—to drive performance and growth across the organization.
- Use proven adult learning principles, diverse modalities, and compelling visual design to keep training programs interactive, inclusive, and impactful.
- Facilitated dynamic, hands-on training sessions empowering employees to build skills and thrive in roles.
- Led high-energy new hire orientations reinforcing company culture, communicating expectations, and setting the stage for long-term success.
Customer Engagement Coordinator
Richardson Sales Performance
Remote
04.2022 - 03.2025
- Built and maintained client relationships by guiding clients through the implementation of digital learning tools to ensure a seamless transition and ongoing support.
- Coordinated delivery logistics for in-person and virtual workshops, managed post-training reinforcements, and tracked success metrics to align with project objectives.
- Streamlined project management and enhanced client communication using Microsoft Office Suite (Excel, PowerPoint) to analyze data trends.
- Partnered with cross-functional teams to optimize workflows and ensure timely, high-quality project delivery.
Operations Support
Self-Employed
Remote
01.2020 - 03.2022
- Oversaw operational functions, including data analysis, payment processing, and success tracking, achieving 100% accuracy in client records and payments.
- Developed and maintained a comprehensive suite of Standard Operating Procedures (SOPs) in Notion, streamlining internal processes and improving team efficiency by 25%.
- Conducted in-depth research on social media optimization and client engagement, delivering insights that enhanced targeted campaigns and improved communication strategies.
- Designed and produced marketing and course materials using Canva, increasing client and stakeholder engagement through visually compelling communication.
Service Team Lead
South Carolina Federal Credit Union
Charleston, SC
04.2017 - 10.2021
- Directed team operations to ensure schedule adherence, maximize productivity, and enhance client service, achieving a 30% increase in member satisfaction.
- Managed team of 10 by setting performance targets, tracking progress, and conducting coaching sessions, leading to promotion of 7 team members.
- Developed solutions for complex client inquiries and escalated issues, providing timely resolutions that met client needs and supported business goals.
- Coordinated departmental schedules to optimize operational efficiency, aligning resources with service demand and decreasing client wait times.
Education
Bachelor of Science (B.S.) - Business Administration; Finance
DeVry University
Master of Science (M.S.) - Human Resource Management
Western Governors University
Skills
- Curriculum Development
- Training delivery
- Learning Facilitation
- Adult learning principles
- Process Improvement
- Performance Improvement
- Data Analysis
- Talent management
- Cross-Functional Collaboration
- Interpersonal Communication
- Adult learning principles
Certification
Human Resource Associate Professional (aPHR), HRCI, 01/01/25
HR Technology and Analytics for Decision Making, Western Governors University, 11/01/25
Learning & Development Specialist, Academy to Innovate HR, 03/2026
Key Attributions
- Leadership Development and Team Building: Excelled in fostering team growth through structured coaching, personalized development plans, and performance goal setting. Empowered team members to achieve promotions and exceed expectations by cultivating a culture of accountability and continuous improvement.
- Workflow Optimization and Strategic Implementation: Enhanced operational productivity by designing and implementing streamlined processes using tools like Salesforce and Notion. Delivered measurable improvements, such as a 25% increase in team efficiency and reduced client service delays, by aligning resources with organizational needs.
- Client Onboarding and Training Coordination: Strengthened client relationships by facilitating engaging onboarding experiences and integrating advanced digital tools. Spearheaded training programs and workshops, ensuring alignment with organizational objectives while delivering impactful results through metrics-driven follow-ups.
Timeline
Corporate Learning & Development Specialist
Dollar Bank
03.2025 - Current
Customer Engagement Coordinator
Richardson Sales Performance
04.2022 - 03.2025
Operations Support
Self-Employed
01.2020 - 03.2022
Service Team Lead
South Carolina Federal Credit Union
04.2017 - 10.2021
Bachelor of Science (B.S.) - Business Administration; Finance
DeVry University
Master of Science (M.S.) - Human Resource Management
Western Governors University