Summary
Overview
Work History
Education
Skills
Timeline
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Rheina Boyd

Brea,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

18
18
years of professional experience

Work History

Email Marketing Specialist

Champions Group Holdings
Brea, CA
12.2023 - Current
  • Plan and execute email initiatives to target a variety of segments of the customer base of 500K across the 19 brands
  • Oversee email design development for requested emails and internal campaigns
  • Submit design requests to the agency and manage to completion utilizing Wrike
  • Move all email requests forward from development to completion
  • Accurately archive all email assets and working files for later use
  • Ensure all audience lists are up to date on Mail Chimp & Hubspot
  • Create audience lists in Service Titan for the 19 brands
  • Manage all email A & B testing and data tracking
  • Conduct ongoing research for new email trends and propose new email strategies.

Project Manager - Customer Service

Delta Print Group - Mailing Systems, Inc
West Sacramento, CA
11.2016 - 12.2023
  • Provide excellent customer service as the main point of contact for direct mail marketing campaigns and print only projects for client
  • Process 2,000+ work orders a year to achieve client's goals
  • Complete invoicing process and procedures for 2,000+ invoices per year
  • Navigate through work order software to achieve project goals
  • Manage several projects at a time in a production-based environment
  • Schedule and create work orders and follow through from to start to finish
  • Monitor various project timelines with internal and external stakeholders
  • Build and maintain relationships with current customers and coworkers to ensure timely completion of projects
  • Handle multiple spreadsheets shared with the largest client
  • Budget print and mail campaigns and negotiate on pricing
  • Respond to phone calls, emails and messages in a timely manner to achieve customer satisfaction.

Adviser/Accreditation Coordinator

Sacramento Valley Teen Challenge
Sacramento, CA
04.2014 - 05.2015
  • Successfully advised students on program curriculum aiding completion of the program
  • Met with assigned students for weekly training and mentoring
  • Oversaw accreditation process and a new procedure to ensure up to code on housing, kitchen duties and vehicle safety and maintenance
  • Successfully led the kitchen crew.

Administrative Assistant - Engineering Department

EMF Broadcasting - KLOVE & Air1 Radio
Rocklin, CA
06.2006 - 04.2014
  • Created purchase orders for various stakeholders in the organization
  • Created check requests and managed the process to completion
  • Created and maintained multiple spreadsheets
  • Oversaw invoice process and procedure for the department
  • Trained on invoicing processes for remote and local stakeholders
  • Drafted letters to be sent to listeners and weekly meeting minutes for the department
  • Organized event coordination for several events throughout the year
  • Managed Key ordering process for 700+ radio stations across the United States
  • For new radio station builds, organized print collateral for use at the local station
  • Monitored office supplies
  • Responded to email/mail
  • Prepared expense reports.

Education

B.S. in Counseling Psychology -

William Jessup University
CA

Associate's degree in Liberal Studies -

Sierra College
CA

Skills

  • Analytical Thinking
  • Microsoft Office Suite
  • Organizational skills
  • Time management abilities
  • Digital Marketing
  • Google Suite
  • Presentation Skills
  • Project management software

Timeline

Email Marketing Specialist

Champions Group Holdings
12.2023 - Current

Project Manager - Customer Service

Delta Print Group - Mailing Systems, Inc
11.2016 - 12.2023

Adviser/Accreditation Coordinator

Sacramento Valley Teen Challenge
04.2014 - 05.2015

Administrative Assistant - Engineering Department

EMF Broadcasting - KLOVE & Air1 Radio
06.2006 - 04.2014

B.S. in Counseling Psychology -

William Jessup University

Associate's degree in Liberal Studies -

Sierra College

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Rheina Boyd