Rhenette Smith
Charlotte,NC
Summary
To succeed in an environment of growth and excellence and earn a job which provides opportunities for career advancement, and self-development.
Experienced with benefits program management, compliance, and data analysis. Utilizes analytical skills to optimize benefits packages and resolve complex issues. Track record of enhancing employee satisfaction and streamlining operations through strategic problem-solving and collaboration.
Overview
12
12
years of professional experience
Work History
Senior Benefits Analyst
Go Health
- Current
- -Licensed Insurance Agent
- -Assist beneficiaries with inquiries related to health care
- -Handles inbound Medicare calls. Presents plan solutions to callers & encourage prospective members to enroll.
- -Remain up to date and familiar with competitor’s health plans and industry
- -Focus on production and goals individually and as a team.
Communication Specialist
Navex Global
- Current
- -Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
- -Answer calls in a timely manner and follow the proper prescribed greeting for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met
- -Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
- -Hold all reports in strict confidence, both internally and externally
BDC Call Center Representative
Planet Mitsubishi Automotive Group
03.2020 - 01.2021
- -Sales focused and commission
- -Strong written and verbal communications, Strong upselling skills
- -Met daily quotas and metrics
- -Experience in Promax and Mixie and dual monitor systems
Store Manager
T Mobile
03.2018 - 05.2020
- -Sales focus and commission
- -Pinpointing performance issues, maintaining progress, coaching, training and developing a full team
- -Overchanging environment and promotions, marketing, and floor sets
- -Experience sourcing, recruiting and hiring qualified talent through online programs
- -Handling all administrative aspects of the sale: completing customer contracts and warranties, pulling products from inventory, accepting bill payments, and filing completed orders
Claire's Inc Concord Mills/Outlet High Volume
01.2014 - 03.2018
- -Exemplify customer engagement and leadership behaviors essential to success
- -Model the way, show strong customer focus, and drive for results
- -Developing and maintain a strong pipeline of qualified talent
- -Scheduling, payroll, hiring and separation paperwork
- -Set clear priorities, communicate goals effectively and utilize tools. Maintain operations and visuals.
- -Build, develop and retain the team (train and develop) Scheduling, payroll, hiring and separation paperwork for multiple stores. Problem solver, and offer reasonable solutions to benefit each customer
Education
Business Paralegal -
Robert Morris University
Chicago, IL01-2013
Skills
- Management/Customer Service (5 years)
- Strong communication skills
- Benefits administration expertise
- Researching issues
- Continuous improvement mindset
- Performance metrics analysis
- Developing solutions
- Team leadership experience
- Open enrollment procedures
- Verbal and written communication
Timeline
BDC Call Center Representative
Planet Mitsubishi Automotive Group
03.2020 - 01.2021
Store Manager
T Mobile
03.2018 - 05.2020
Claire's Inc Concord Mills/Outlet High Volume
01.2014 - 03.2018
Senior Benefits Analyst
Go Health
- Current
Communication Specialist
Navex Global
- Current
Business Paralegal -
Robert Morris University