Rhesa Clay
New Orleans,LA
Summary
Astute professional offering polished communication skills. Precise report writing abilities who possesses excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Security Officer
Ochsner Baptist
New Orleans, Louisiana
02.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Campus Police Officer
Xavier University Of Louisiana
New Orleans, Louisiana
03.2020 - 02.2021
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Notified police, fire department and emergency services of on-campus incidents.
- Utilized radio, telephone and various forms of communications equipment to contact other on-campus personnel and external authorities.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
Security Guard
Louisiana Superdonme
New Orleans, Louisiana
12.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Campus Police Corporal
Dillard University
New Orleans, Louisiana
07.2016 - 08.2019
- Planned, scheduled and supervised work of 6 subordinates.
- Developed, implemented and controlled emergency response training, drills and overall plans.
- Managed employee scheduling and evaluations and handled general budget development.
- Liaised with local, state and federal regulatory agencies to streamline investigation completion.
Campus Police Officer
Delgado Community College
New Orleans, Louisiana
09.2012 - 11.2015
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Notified police, fire department and emergency services of on-campus incidents.
- Utilized radio, telephone and various forms of communications equipment to contact other on-campus personnel and external authorities.
Campus Police Officer
Xavier University Of LA
New Orleans, LA
03.2009 - 09.2012
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Notified police, fire department and emergency services of on-campus incidents.
- Utilized radio, telephone and various forms of communications equipment to contact other on-campus personnel and external authorities.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
Police Officer II/Field Training Officer
New Orleans Police Department
New Orleans, Louisiana
04.1998 - 01.2006
- Trained and mentored several new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of several employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in adding well trained Officers to the Force.
Education
Associate of Arts - Mass Communications
Xavier University of Louisiana
New Orleans, LASkills
- Microsoft SharePoint
- Microsoft Outlook
- Microsoft Excel
- Corel Wordperfect Office Suite
- Investigative Skills
- Crisis Intervention Training
- Checking Credentials
- Active Listening
- Critical Thinking
- Administrative Duties
- Team Player
- Attentive and Observant
Timeline
Security Officer
Ochsner Baptist
02.2021 - Current
Campus Police Officer
Xavier University Of Louisiana
03.2020 - 02.2021
Security Guard
Louisiana Superdonme
12.2019 - 03.2020
Campus Police Corporal
Dillard University
07.2016 - 08.2019
Campus Police Officer
Delgado Community College
09.2012 - 11.2015
Campus Police Officer
Xavier University Of LA
03.2009 - 09.2012
Police Officer II/Field Training Officer
New Orleans Police Department
04.1998 - 01.2006
Associate of Arts - Mass Communications
Xavier University of Louisiana
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