Rhett Alan Burke

In this position i managed one of the largest regions in the company, covering Idaho, Utah, and Nevada. My responsibilities ranged from managing our regions fleet of trucks to planning tower builds and decorations. I communicated daily with the supervisor staff and weekly with the rest of my teams to make sure we best served the company and the customer. In this position I used my leadership and organizational skills to make a smooth and efficient team of up to 30 members that I could count on each day to achieve our goals.

• **Implemented process improvements that streamlined technician workflows, reducing downtime during installations.**
• **Designed training materials tailored for new hires, emphasizing technical skills and customer service excellence.**

• I worked as the technician supervisor for close to 7 years. In that time, I helped in training, coaching and quality for one of the largest field teams in the company. In that position I helped not only manage inventory of equipment and tools for techs, but also the entire team scheduling. In those years I gained a wealth of leadership and organization skills that will help me in my next position.

• I worked as Support tech, Tier II and as the call center supervisor. In these positions, my job duties ranged from walking customers through trouble shooting all the way to hiring new agents. I also lead my team as supervisor to top quality scores in the company for 6 months in a row. During this time, I learned as much as I could about the industry i was in. I used this experience and knowledge to help train employees as they were hired.