Rhett Davis
Bank of America
Hesperia,CA
19
years of professional experience
Detail-oriented Credit Assistance Specialist II with expertise in problem-solving and customer relations. Proven ability to oversee collections processes while ensuring compliance and efficiency.
Work History
Credit Assistance Specialist II
18 Years 8 MonthsMonitored credit card accounts with delinquency ranging from 30 to 150 days past due.
Managed high balance line of credit for accounts overdue by 30 to 90 days in a specialty team hand picked by management.
Executed CVLC auto recovery processes for specialty vehicle accounts, including planes, boats, and recreational vehicles.
Oversaw auto collections processes across all stages of delinquency, ensuring compliance and efficiency.
Skills
Customer relations
Expert problem solving
Analytical thinking
Documentation management
Continuous improvement
Self motivation
Problem-solving
Attention to detail
Multitasking Abilities
Written communication
Excellent communication
Problem-solving abilities
Decision-making
Active listening
Conflict resolution
Problem-solving aptitude
Effective communication
Adaptability and flexibility
Customer relationship management
Professionalism
Timeline
Credit Assistance Specialist II
Bank of America
12.2007 - CurrentRead More