Rhett Franzen
Bartender
Ankeny,IA
Summary
Outgoing individual with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Responsible Foreman with excellent project oversight, team management and blueprint interpretation skills coupled with more than six (6) years of experience. Achieves project milestones and adheres to deadlines and quality standards.
Resourceful team member able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
11
11
years of professional experience
Work History
Kitchen Staff/ Server/Assistant Bartender
Magee’s Irish Pub & Eatery
Ankeny, IA
12.2022 - Current
- Line cook and food prep: Work with a team to properly create recipes for dining
- Server: Serve customers food as well as interact with individuals to assure a positive experience at the restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Owner's Representative
Madison Creek Farms LLC.
Polk City, IA
03.2020 - Current
- Talk to existing and potential customers relating to a existing or potential job
- Calculate a bid/ quote for a given job
- Coordinate times and dates for jobs to be done
- Operate a skid loader when necessary for a job
- Use hand tools and implement yard markers and other various tools
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Distribution/ Commercial Foreman
Kinzler Construction Services
Ankeny, USA
04.2018 - 09.2023
- Managing crew members throughout the day at various locations to ensure material is safely, efficiently, and carefully delivered to numerous customers
- Reaching out to customers to coordinate all safety and standard procedures are demonstrated accordingly
- 2018-2020: Crew Member
- 2020- 2021: Crew Lead
- 2021-2023: Commercial Foreman
- Lead a team of 2-3 crew men at various job sites Monday through Friday performing the following duties
- Operating a telescoping boom
- Operating a moffet
- By cart; dropping off drywall by self or with a partner to various locations on a job site
- Carrying heavy materials if necessary to appropriate locations on a given job site.
- Handle steel and insulation as well as other various pallet items
- Coordinate with job site superintendents and general contractors to coordinate the execution of delivery
- Reach out to customers and or contractors pertaining to a given work order for said delivery
Outbound selector
Sysco Iowa
Ankeny, USA
12.2016 - 04.2018
- Collaborated with other team members to complete high-volume orders within tight deadlines.
- Utilized warehouse management systems effectively for accurate tracking and processing of outbound orders.
- Optimized workflow by continuously updating knowledge on assigned product locations throughout the warehouse.
- Maintained a clean and safe work environment, conducting regular inspections of equipment and work areas.
Host/Server
Applebees
Ankeny, USA
08.2016 - 12.2016
- Greets guest at the walk through door
- Coordinates where guest shall be seated
- Worked car-side delivery as well as helped servers catch up during busy hours by staging orders that needed to be run as well as running orders out when need be
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Lead Court Monitor/Cashier
Sky Zone
Grimes, USA
01.2014 - 11.2016
- Monitor courts to make sure that all safety procedures are being followed by participants
- Supervise/team –court monitors to ensure safety precautions are being followed and rules are being enforced to ensure maximum safety of all participants to help eliminate liability risk
- Register participants in the computer system to also include making sure all liability waivers have been documented and signed with appropriate consent
- Go over rules, expectations and procedures with participants prior to entering the jump area
Education
High School -
North Polk High School
Alleman, IASkills
- Microsoft Word
- Google documents
- PowerPoint
- HTML
- Text edit
- Google sites
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Cleanliness standards
- Hospitality service expertise
- Heavy Lifting
- Order Management
- Flexible Schedule
- Service prioritization
- Guest Relations Management
- Memory retention
- Employee Training
- Quality Assurance
- Flooring Installation
- Drywall Installation
- Concrete Work
- Materials Management
- Construction supervision
- Subcontractor Management
- Technical knowledge
- Scope development
- Construction Oversight
- Problem-solving abilities
- Multitasking Abilities
Timeline
Kitchen Staff/ Server/Assistant Bartender
Magee’s Irish Pub & Eatery
12.2022 - Current
Owner's Representative
Madison Creek Farms LLC.
03.2020 - Current
Distribution/ Commercial Foreman
Kinzler Construction Services
04.2018 - 09.2023
Outbound selector
Sysco Iowa
12.2016 - 04.2018
Host/Server
Applebees
08.2016 - 12.2016
Lead Court Monitor/Cashier
Sky Zone
01.2014 - 11.2016
High School -
North Polk High School
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