Rebecca Skitka
Westlake,OH
Summary
Personable and highly adaptable professional with a strong background in hospitality and customer service. Skilled in building positive client relationships, handling challenges with composure, and delivering accurate, detail-driven results. Known for excellent communication, strong organizational abilities, and a quick learning style that allows me to succeed in fast-paced and evolving environments. Brings a positive, approachable presence while maintaining professionalism, with a strong interest in advancing into new career opportunities that value both people skills and precision.
Overview
9
9
years of professional experience
Work History
Server/Bartender/Assistant Manager
Another Broken Egg Cafe
Middleburg Heights, OH
08.2022 - Current
- Managed daily operations for a busy restaurant, ensuring efficiency, profitability, and a high-quality guest experience.
- Supervised, trained, and evaluated a team of staff members, improving performance, teamwork, and retention.
- Implemented process improvements and operational procedures that reduced wait times, improved table turnover, and optimized workflow.
- Oversaw inventory, ordering, and cost control measures, reducing waste by 15% while maintaining supply levels.
- Monitored cash handling and POS transactions with full accuracy and accountability.
- Delivered hands-on support on the floor as bartender and server, maintaining service standards and fostering team cohesion during peak hours.
- Addressed guest concerns and escalations professionally, maintaining high satisfaction ratings and repeat business.
- Contributed to staff development by mentoring new hires and promoting a positive, professional, and high-performing workplace culture.
Bartender
Jolene's Honky Tonk
Cleveland, OH
05.2025 - 11.2025
- Served 200+ guests per shift in a fast-paced, high-volume environment while maintaining accuracy, speed, and exceptional customer service.
- Prepared and executed 50+ cocktails per hour with consistency and precision, reducing order errors and boosting guest satisfaction.
- Increased nightly sales through upselling premium liquors, specialty cocktails, and food pairings.
- Maintained a fully stocked and organized bar, reducing restock time by 20% and ensuring seamless service during peak hours.
- Consistently received positive guest feedback and repeat business, contributing to higher customer retention rates.
- Trained and supported new staff, improving team efficiency and overall service quality.
- Contributed to a lively, welcoming atmosphere that enhanced guest experiences and encouraged return visits.
Social Work Intern
Cuyahoga County Public Defenders Office
08.2022 - 05.2023
- Provided expert clinical social work support to attorneys, assisting in the assessment and advocacy of juvenile clients.
- Coordinated individualized treatment plans that addressed client needs while fulfilling court requirements.
- Conducted in-depth research and maintained knowledge of community resources for both adolescents and adults to connect clients with appropriate services.
- Obtained, reviewed, and summarized psychological and medical records to support legal and clinical case planning.
- Documented home visits and client interactions with clear, professional written reports.
- Utilized mitigation and advocacy skills to represent the best interests of the client population in collaboration with legal teams.
- Assisted in interdisciplinary communication between attorneys, social workers, and community service providers to ensure comprehensive client care.
- Juvenile Division
Server/Bartender
Shooters on the Water
Cleveland, OH
07.2018 - 08.2019
- Maintained high levels of customer satisfaction by remaining accessible, friendly, and attentive.
- Built rapport with a diverse range of customers, managers, and colleagues, fostering positive relationships and teamwork.
- Quickly resolved issues before escalation, ensuring smooth service and guest satisfaction.
- Possess thorough knowledge of menu offerings, including gourmet food and spirits, to provide informed recommendations.
- Skilled at anticipating, identifying, and fulfilling guest needs, including handling special orders accurately.
- Successfully multitasked in fast-paced environments while maintaining professionalism, courtesy, and attention to detail.
Office Assistant
Best Greening Services
Lakewood, OH
03.2018 - 07.2019
- Performed accurate and timely data entry to maintain records and databases.
- Managed accounts receivable, including invoicing and payment tracking.
- Answered incoming phone calls and emails, responding promptly to client and internal inquiries.
- Greeted visitors and clients, providing a professional and welcoming experience.
- Coordinated schedules and client requests with drivers to ensure timely service delivery.
- Maintained records and documentation, ensuring compliance with company policies and procedures.
- Assisted in resolving client issues and inquiries, supporting overall customer satisfaction.
Server/Manager
Aladdin's Eatery
Westlake, OH
09.2017 - 03.2018
- Served tables efficiently while managing cash register operations with accuracy.
- Trained new employees on company policies, procedures, and service standards.
- Acted as a direct point of communication between staff, management, and customers.
- Verified and confirmed staff schedules, ensuring all shifts were fully covered and operations ran smoothly.
- Answered incoming phone calls, responding to customer inquiries and providing information as needed.
Education
Social Work - Bachelors
Cleveland State University
Cleveland, OH05.2023
Arts - Associate
Cuyahoga Community College
Parma, OH06.2021
Chemical Dependency - CDCA
Wise Communications
Lakewood, OH08.2018
Diploma - undefined
Garfield Heights High School
Garfield Heights, OH06.2011
Skills
- Office experience
- Analysis skills
- Strong verbal and written communication
- Care plans
- Time management
- Customer service and Client relations
- Adaptability
- Organization and Detail Oriented
- Microsoft Word
- Cash handling
- IOS
- Microsoft Excel
Timeline
Bartender
Jolene's Honky Tonk
05.2025 - 11.2025
Server/Bartender/Assistant Manager
Another Broken Egg Cafe
08.2022 - Current
Social Work Intern
Cuyahoga County Public Defenders Office
08.2022 - 05.2023
Server/Bartender
Shooters on the Water
07.2018 - 08.2019
Office Assistant
Best Greening Services
03.2018 - 07.2019
Server/Manager
Aladdin's Eatery
09.2017 - 03.2018
Arts - Associate
Cuyahoga Community College
Chemical Dependency - CDCA
Wise Communications
Diploma - undefined
Garfield Heights High School
Social Work - Bachelors
Cleveland State University
Willing To Relocate
- Westlake, OH
- Cleveland, OH
Personal Information
Availability: Willing to relocate to: Westlake, OH - Cleveland, OH