Jordan Reyes
Portage
Summary
Results-driven professional with expertise in customer service, team leadership, and retail management. Advanced to Assistant Manager in two months, showcasing adaptability. Skilled in cash handling, conflict resolution, and client communication, with experience in managing operations, training teams, and enhancing customer experiences in fast-paced settings.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Server/Bartender/Manager
Tavern On the Lake
Hobart, IN
07.2023 - Current
- Managed food and drink orders, ensuring timely service and satisfaction for customers.
- Welcomed customers upon arrival when host was unavailable, enhancing overall guest experience.
- Coordinated employee schedules, maintaining optimal staffing levels for smooth operations.
- Led new hire orientation and training sessions, facilitating onboarding to integrate new team members effectively.
- Performed side tasks to maintain operational efficiency, including silverware preparation and sauce replenishment.
- Conducted nightly cleaning operations to uphold a sanitary environment for staff and guests.
Medial Assistant
Arsenio Favor
Hobart, IN
2016 - 2017
- Assisted in patient intake and medical history documentation to ensure accurate data collection.
- Managed appointment scheduling and follow-ups to optimize patient flow and increase satisfaction.
- Conducted routine laboratory tests and administered medications under physician supervision to ensure effective patient care.
- Maintained cleanliness and organization of examination rooms, ensuring compliance with health standards.
- Collected blood samples during phlebotomy procedures, maintained accurate patient records, and ensured a safe and sterile environment.
Nanny
Families In The Community
2009 - 2018
- Engaged children and parents through effective communication, building strong relationships and trust.
- Maintained a safe and orderly environment to support children's well-being.
- Developed and implemented creative programs to enhance children's learning and development.
- Utilized problem-solving skills to resolve daily challenges and conflicts, fostering a harmonious environment.
- Administered first aid to children during emergencies to ensure their safety and health.
- Demonstrated patience in interactions with children to create a supportive environment. and kindness in all interactions with children
Cosmetologist
Regis Corporation
Valparaiso, IN
08.2013 - 01.2017
- Applied product knowledge to recommend styles and cuts best suited for clients' face shapes
- Handled difficult client situations with professionalism, fostering a positive salon environment and high customer satisfaction
- Informed clients of current product deals, enhancing product knowledge and engagement
- Managed reception, cleaning, stocking, and inventory to ensure efficient salon operations
- Counted cash drawers at open and close, and took deposits to the bank, ensuring financial accuracy
Shift Leader
McDonalds
Portage, IN
12.2012 - 08.2013
- Oversaw cash drawer accuracy, ensuring no overages or shortages during shifts
- Ensured cleanliness and organization throughout store to uphold company standards and enhance customer experience
- Communicated effectively with customers while taking and processing orders
- Achieved proficiency in all store functions quickly, enabling greater operational flexibility and team support
- Completed management classes to strengthen leadership skills, reflecting commitment to professional development in one month
Assistant Manager
Spencers Gifts
Merrillville, IN
11.2011 - 12.2012
- Achieved promotion to assistant manager in 6 weeks, showcasing strong leadership abilities, then to key holder a month later, reflecting strong performance
- Supervised team members, ensuring tasks were completed efficiently and accurately
- Opened and closed store, managed stock, inventory, cleaning, and bank deposits to maintain operational flow
- Counted cash drawers before and after shifts to ensure financial accuracy
- Communicated with customers about deals and promotions during transaction processing to enhance customer experience
Server/Cashier
WesterSizzlin
McAlester, OK
02.2008 - 06.2010
- Served food accurately, ensuring each customer received the correct order
- Delivered exceptional customer service, ensuring satisfaction and enhancing overall dining experience.
- Ensured customer satisfaction by addressing needs and resolving concerns promptly
- Filled drinks and memorized menu items to provide efficient and knowledgeable service
- Operated cash register using computer skills, facilitating efficient transactions and guest interactions
- Maintained clean and organized dining areas, contributing to positive customer experiences
Education
Medial Assistant - Medial Assistant
Brown Mackie College
Merrillville, IN2017
Cosmetology - High school or equivalent
Regency Beauty
Merrillville, IN01.2013
High School Diploma -
Portage High School
Portage, IN2011
Skills
- Guest relations
- Customer service
- Front desk
- Staff coordination
- Patient service
- Time management
- Organizational skills
- Attention to detail
- Phone communication
- Office experience
- Office administration
- Computer skills
- Strong work ethic
- Teamwork
Certification
Driver's License
Timeline
Server/Bartender/Manager
Tavern On the Lake
07.2023 - Current
Cosmetologist
Regis Corporation
08.2013 - 01.2017
Shift Leader
McDonalds
12.2012 - 08.2013
Assistant Manager
Spencers Gifts
11.2011 - 12.2012
Server/Cashier
WesterSizzlin
02.2008 - 06.2010
Cosmetology - High school or equivalent
Regency Beauty
Medial Assistant
Arsenio Favor
2016 - 2017
Nanny
Families In The Community
2009 - 2018
Medial Assistant - Medial Assistant
Brown Mackie College
High School Diploma -
Portage High School