Sophia Lekosiotis
Kalamazoo,MI
Summary
Proactive team leader with experience in managing bar operations and training staff. Known for strong problem-solving abilities and cash handling expertise, consistently enhancing the guest experience and maintaining high service standards. Also, possessing first-rate communication, organizational, and time management abilities. In-depth knowledge of early childhood education and development and age-appropriate instructional practices. Warm and caring individual with experience supervising children whether it be babysitting or working at a preschool and employing activities to support learning objectives.
Overview
3
3
years of professional experience
Work History
Server/Bartender/Manager
Landshark Bar & Grill
East Lansing, MI
03.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order taking and food delivery, maintaining efficiency during peak hours.
- Trained new employees on menu items, service standards, and POS system usage.
- Streamlined communication channels between departments, improving collaboration and project outcomes.
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Enhanced customer experience by addressing feedback and resolving issues promptly.
- Closed out cash register and prepared cashier report at close of business.
- Assessing inventory.
- Assisted in managing daily bar operations, ensuring smooth workflow and high service standards.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent law regulations.
Server/Bartender
Milenium Restaurant Group
Kalamazoo, MI
05.2023 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables efficiently while maintaining high service standards.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Oversaw dining area cleanliness and organization to create a welcoming atmosphere for guests.
- Resolved customer complaints promptly, ensuring positive dining experiences and retention.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Preschool Teacher's Assistant
The Peoples Church
East Lansing, MI
08.2023 - 01.2025
- Assisted lead teacher in developing engaging lesson plans and activities for preschool children.
- Supported classroom management by fostering positive relationships among students and promoting collaboration.
- Implemented daily routines that encouraged social, emotional, and cognitive development in young learners.
- Organized educational materials and resources to enhance learning experiences and support curriculum goals.
- Observed student behavior to identify individual needs, providing tailored support as necessary.
- Collaborated with parents to communicate children's progress and address any concerns regarding development.
- Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.
- Supervised indoor and outdoor playtime activities, ensuring student safety at all times.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
Education
No Degree - Psychology
Michigan State University
East Lansing, MIHigh School Diploma -
Portage Central High School
Portage, MI05.2023
No Degree -
Lansing Community College
Lansing, MI05.2028
Skills
- Exceptional customer service
- Cash handling
- Guest relations management
- Inventory management
- Shift management
- Team leadership
- Problem-solving
- Positive reinforcement
- First aid and CPR
- Strong work ethic and dependable
- Communicating with parents and teachers
- Child safety
- CPR certified
- Adept at working with special needs children
- Conflict resolution techniques
- Safety procedures
- Calm and patient
Timeline
Server/Bartender/Manager
Landshark Bar & Grill
03.2024 - Current
Preschool Teacher's Assistant
The Peoples Church
08.2023 - 01.2025
Server/Bartender
Milenium Restaurant Group
05.2023 - Current
No Degree - Psychology
Michigan State University
High School Diploma -
Portage Central High School
No Degree -
Lansing Community College