Rhiana Kennard
Providence,RI
Summary
Detail-oriented leader with a strong background in customer service and team training. Experience includes managing busy shifts and maintaining quality control, ensuring exceptional customer experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Lead Supervisor
Dunkin' Brands
North Providence, Rhode Island
02.2024 - Current
- Supervised team members during busy shifts, ensuring timely service and optimal customer experience.
- Trained new employees on procedures and customer service standards.
- Managed inventory levels and restocked supplies throughout the day.
- Coordinated with management to maintain quality control standards in food preparation.
- Resolved customer complaints promptly, increasing satisfaction and fostering loyalty.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Assigned tasks to employees based on abilities and experience, enhancing team efficiency and productivity.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Crew Member
Livi's Pockets
Providence, Rhode Island
01.2023 - 03.2025
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in food preparation and ensured cleanliness of work areas to support efficient service.
- Handled cash transactions accurately at the register during busy shifts.
- Followed safety and sanitation guidelines to maintain food quality standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food promptly to enhance guest satisfaction and dining experience.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks, including setting up workstations and restocking supplies, to maintain operational flow.
Manager in Training
Charlotte Russe
Manchester, New Hampshire
05.2022 - 07.2022
- Supervised daily store operations and ensured adherence to company policies.
- Trained new team members on customer service standards and product knowledge, enhancing team effectiveness in meeting customer needs.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Assisted in implementing promotional campaigns, increasing customer engagement and boosting sales.
- Collaborated with management to resolve customer complaints and enhance satisfaction.
- Monitored cash register operations and ensured accurate financial transactions daily.
- Enforced safety protocols to maintain a secure and welcoming shopping environment.
- Delegated employee assignments, monitored progress, and evaluated performance to improve team accountability and productivity.
- Developed and implemented training plans for new employees.
Caregiver
Home Instead
Manchester, NH
06.2020 - 04.2022
- Supported clients in daily living activities and personal care to promote independence and enhance quality of life.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications and monitored health conditions according to caregiver instructions.
- Arranged transportation for clients to medical appointments and social events to ensure access to essential services and social engagement.
- Maintained clean and safe living environments for clients at home.
- Communicated effectively with families regarding client care and needs.
- Recorded client progress and changes in condition to facilitate timely interventions and informed care decisions.
- Trained new staff on care protocols and company policies for consistency.
Education
High School Diploma -
Manchester West High School
Manchester06-2018
Some College (No Degree) - Accounting And Finance
Community College Rhode Island
Warwick, RISome College (No Degree) - Accounting
New Hampshire Technical Institute
ConcordSkills
- Stock management
- Cash management
- Regulatory compliance
- Quality assurance
- Complaint resolution
- Client support
- Employee training
- Team leadership
- Clear communication
Timeline
Shift Lead Supervisor
Dunkin' Brands
02.2024 - Current
Crew Member
Livi's Pockets
01.2023 - 03.2025
Manager in Training
Charlotte Russe
05.2022 - 07.2022
Caregiver
Home Instead
06.2020 - 04.2022
High School Diploma -
Manchester West High School
Some College (No Degree) - Accounting And Finance
Community College Rhode Island
Some College (No Degree) - Accounting
New Hampshire Technical Institute