Rhianna Hopper
Nampa,ID
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Jack In The Box. Skilled in multitasking and organization, with a strong work ethic and a knack for problem-solving. Excelled in roles requiring attention to detail and superior customer service, significantly improving team efficiency and revenue.
Overview
7
7
years of professional experience
Work History
Tasker
Ulta Beauty
Meridian, ID
09.2022 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Assisted in training new hires on retail teller procedures, contributing to team success.
- Increased salon revenue through the successful upselling of additional services and retail products.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Evaluated retail customers' product needs and promoted appropriate store products.
Self Checkout Clerk
Fred Meyer
Nampa, ID
12.2021 - 09.2022
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Carside Specialist
Applebees
Nampa, ID
12.2020 - 11.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Team Lead
Jack In The Box
Garden City, ID
05.2020 - 11.2020
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Cashier
Kohl's
Boise, ID
12.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Cashier
Ross Dress For Less
Nampa, ID
07.2019 - 11.2019
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Lifeguard
Roaring Springs Waterpark
Meridian, ID
06.2017 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Ridgevue High School
Nampa05.2019
Skills
- Strong Work Ethic
- Customer Service
- Time Management
- Attention to Detail
- Multitasking and Organization
- Strong Problem Solver
- Professional and mature
Timeline
Tasker
Ulta Beauty
09.2022 - Current
Self Checkout Clerk
Fred Meyer
12.2021 - 09.2022
Carside Specialist
Applebees
12.2020 - 11.2021
Team Lead
Jack In The Box
05.2020 - 11.2020
Cashier
Kohl's
12.2019 - 01.2020
Cashier
Ross Dress For Less
07.2019 - 11.2019
Lifeguard
Roaring Springs Waterpark
06.2017 - 08.2018
High School Diploma -
Ridgevue High School