Rhiannon Arthur-Key
Dayton
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations, and challenges to best enhance the organizational brand. A hardworking and passionate job seeker with strong skills, and eager to secure a foundational position.
Overview
9
9
years of professional experience
Work History
Case Management Extender
Dayton Children's Hospital
07.2023 - Current
- Drive member engagement and participation in Partners For Kids by clearly communicating program goals, benefits, and available interventions.
- Conduct assessments customized to members' needs and refer to case management staff when appropriate, ensuring timely and appropriate clinical intervention.
- Deliver personalized navigation support to guide patients through the healthcare system, ensuring access to needed services.
- Coordinate self-management tasks, such as patient communications and resource material distribution, to ensure smooth program operations.
- Maintain accurate and confidential records for protected health information, services and resources provided, progress towards goals, and significant changes.
- Adapt services to accommodate the diverse cultural and linguistic needs of all patients, fostering inclusivity and accessibility.
- Foster communication and collaboration among healthcare teams to ensure coordinated and comprehensive care.
Certified LSA II- Phlebotomist
Dayton Children’s Hospital
12.2020 - 07.2023
- Follow infection control and safety procedures while performing daily phlebotomy functions on patients of all ages for a busy outpatient testing center
- Receive specimen orders, and apply knowledge of procedures to prepare equipment, perform draw, and transport samples
- Collect specimens efficiently to maintain productivity while utilizing strong interpersonal skills and minimizing patient discomfort
- Contribute to organization-wide, high-quality services through cooperation with patients, healthcare providers, and patient support departments
- Maintain accuracy while validating patient's credentials for treatment and procedure
- Manage medical records and documents, input information into an internal database, and retrieve and relay information to practitioners
Waitress
Chuy’s Fine Tex-Mex Restaurant
07.2017 - 12.2020
- Take food and drink orders from customers accurately and with a positive attitude
- Engage with customers in a friendly manner
- Knowledge of the menu, with the ability to make suggestions
- Ensure tables are enjoying their meals and take action to correct any problems
- Collect payments from tables
Intern
M.path PR
01.2020 - 05.2020
- Previously, I was responsible for supporting directors and clients while developing a number of skills in the professional experience of coordinating, planning, and managing daily operational and administrative functions
- Manage company social media accounts
- Design and deliver posts that spark curiosity and drive engagement
- Facilitated online, in-person, and telephone conversations with prospects and responding to questions, comments, etc
- Report on online reviews and feedback from leads and clients
- Develop and maintain a comprehensive post schedule
- Stay current with changes in all social media platforms ensuring maximum effectiveness
Assistant Manager
LA TAN
07.2015 - 07.2017
- Assist manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g Sales processes, orders, and payments)
- Track the progress of weekly and monthly objectives
- Monitor and maintain store inventory
- Coach and support new and existing sales associates
- Create reports, analyze and interpret retail data, like revenues, and expenses
Education
Certified Phlebotomy Technician -
Medical2 Certification Agency
01.2022
Associate of Arts - Communication Studies
Clark State Community College
07.2020
High School Diploma -
Fairborn High School
Fairborn, OH05.2015
Skills
- Assess patient needs, develop care plans, and coordinate services
- Excels in verbal and written communication with patients, healthcare professionals, and community agencies
- Connect patients with community resources for enhanced well-being and positive outcomes
- Identify barriers to care and implement strategies to optimize patient outcomes
- Collaborate effectively with interdisciplinary teams for comprehensive care coordination and support
- Maintain accurate records documenting patient assessments, interventions, and progress for compliance and care continuity
Timeline
Case Management Extender
Dayton Children's Hospital
07.2023 - Current
Certified LSA II- Phlebotomist
Dayton Children’s Hospital
12.2020 - 07.2023
Intern
M.path PR
01.2020 - 05.2020
Waitress
Chuy’s Fine Tex-Mex Restaurant
07.2017 - 12.2020
Assistant Manager
LA TAN
07.2015 - 07.2017
Certified Phlebotomy Technician -
Medical2 Certification Agency
Associate of Arts - Communication Studies
Clark State Community College
High School Diploma -
Fairborn High School
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