Rhiannon Brown
Burlington,VT
Summary
Versatile professional with a strong commitment to fostering growth and development in several fields. Adept at designing and implementing practice plans as well as personalized improvement plans that meet diverse needs while promoting a collaborative environment. Known for reliability and adaptability, with a focus on team collaboration and achieving goals through effective management and communication skills in various work environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Bartender / Front of House Supervisor
Burlington Country Club
08.2024 - Current
- Led bar operations, ensuring efficient service and customer satisfaction.
- Trained and mentored junior bartenders in bartending techniques and customer interaction.
- Established strong relationships with regular patrons, fostering a loyal customer base.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new servers and hosts on company policies, drink recipes, food menu offerings, daily operations of the Club, and customer service best practices to maintain consistent performance across the team.
- Assisted upper management with planning and executing events at the Club such as graduation parties, weddings, and holiday parties throughout the year.
- Participated in weekly department meetings to review the week of service and discuss how our team can improve and build on current success.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Head Coach - Women's Club Lacrosse
University of Vermont
08.2022 - Current
- Develop weekly practice and game plans consisting of development strategies based on the team’s skills and progress.
- Help young women better their skills as collegiate lacrosse players while maintaining a positive environment in which they can grow as student-athletes.
- WCLA National Champions Spring 2024.
- WCLO National Champions Spring 2025.
Assistant Front of House / Bar Manager
The Skinny Pancake
08.2022 - 02.2024
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Developed innovative drink menus, enhancing customer engagement and satisfaction.
- Managed inventory levels, reducing waste through effective stock control measures.
- Analyzed sales trends to adjust offerings, improving overall bar profitability.
- Resolved customer complaints efficiently, fostering a positive dining experience and loyalty.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Research Assistant
University of Vermont
08.2023 - 12.2023
- Conducted literature reviews to support research projects and inform methodology development.
- Conducted archival research for Dr. Felicia Kornbluh in the UVM History Department.
- Worked on the history of gender, sexuality, and feminism in recent American history.
- Evaluated research methodologies, recommending improvements based on best practices and emerging trends in the field of gender, sexuality, and feminism in late 20th century United States history.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Utilized multidisciplinary approaches to develop innovative research topics and strategies.
Host, Server, Bartender
Brady's at the Station
06.2017 - 07.2022
- Managed guest seating and waitlist to optimize flow during peak hours.
- Facilitated communication between kitchen staff and servers to enhance service efficiency.
- Trained new hosts on customer service standards and operational procedures.
- Developed scheduling strategies to ensure adequate coverage during high-traffic periods.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Enhanced customer experience through personalized service and engaging interactions.
- Resolved customer complaints efficiently, maintaining high satisfaction levels in fast-paced environment.
- Served high customer volumes during special events, nights, and weekends.
Volunteer Coach
Ramsey Youth and Varsity Lacrosse
03.2015 - 06.2022
- Assisted coaching the girl’s lacrosse team at Ramsey High School.
- Brought knowledge of the game at the college level to the high school girls and helped further develop their skills.
- Helped organize and coach youth clinics where young girls (ages 4 to 10) learned the basics of lacrosse and how to work with others around them.
- Helped coach teams of girls ages 11 to 14 as needed throughout their seasons.
Assistant Coach
Metro Lacrosse Club
05.2019 - 08.2019
- Head coach for the 3rd/4th grade girls travel lacrosse team, assistant coach for the 5th/6th grade girls travel lacrosse team.
- Helped young girls develop fundamental skills for the game of lacrosse.
- Traveled with the teams to coach tournaments in New Jersey, New York, and Pennsylvania.
- Created a positive environment where young girls could grow physically and emotionally as a team and individual players.
- Established positive relationships with players and parents, promoting a supportive club environment.
Education
Master of Arts - History
University of Vermont
Burlington, VT05-2024
Certificate - Educational Assessment
Montclair State University
Montclair, NJ05-2022
Bachelor of Arts - History
Montclair State University
Montclair, NJ01-2022
High School Diploma -
Ramsey High School
Ramsey, NJ06-2017
Skills
Interpersonal communication
Management
Team leadership
Organization
Certification
- P-12 NJ Teacher Certification - Social Studies
Timeline
Lead Bartender / Front of House Supervisor
Burlington Country Club
08.2024 - Current
Research Assistant
University of Vermont
08.2023 - 12.2023
Head Coach - Women's Club Lacrosse
University of Vermont
08.2022 - Current
Assistant Front of House / Bar Manager
The Skinny Pancake
08.2022 - 02.2024
Assistant Coach
Metro Lacrosse Club
05.2019 - 08.2019
Host, Server, Bartender
Brady's at the Station
06.2017 - 07.2022
Volunteer Coach
Ramsey Youth and Varsity Lacrosse
03.2015 - 06.2022
Master of Arts - History
University of Vermont
Certificate - Educational Assessment
Montclair State University
Bachelor of Arts - History
Montclair State University
High School Diploma -
Ramsey High School